Beware EE
They have developed a system which excludes the customer.
An Ee shop is a sales centre not answerable to EE customer service on the mobile chat as chat gets recorded but not at a shop.
They are quiet at ease at
Giving you a 2.5 hrs run around with 5 different people before saying why are you complaining it would take weeks any other way. Also the problem I had over months resulted in EE lack of solutions which I paid for. As I say beware EE.