Everything. Ironically EE claim to offer the best signal reception across the UK (certainty not the case). In store wise, customer service is atrocious, forever understaffed and the staff themselves can barely function on their own which is most of the time. To top it all off they tell you to ring in to book an appointment on their store landline phone. Well I wouldn't bother I rang 8 times within two hours and no answer...
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