I switched ftom normal broadband to super speed broadband the engineer came to fix new box in the wall but he reassured us that i can use the normal broadband until the switch over but what he didnt tell me is it was already switched over so i lost my broadband and internet had to take annual leave because i work from home and couldnt work also never explained i need new router it would come by royal mail that was 3 dats ago iam still waiting so my advice is font go to faster speed it too much hazzle and your without broadband/internet so i complaine to manager was told all i would vrt back is £20 00 that wont pay for the phone calls or loss of service so i wish i hadnt changed to EE not happy with service at all