The manager here is just a clown who only wants money by deceiving customers. In May 2024 I made a new contract with BT only for wifi. Although I was on a contract with EE from June 2023 which ends in 2025, the manager of this store pretended to help me with a problem I was having for an increased monthly payment, accessed my EE account and extended my contract on phone for another year compared to the initial subscription which was for 2 years. He didn't tell me that and now I noticed that there is also a signature right where I should have signed, only that it is not my signature. I recently noticed on my online account that my EE subscription has been extended for another year and I also got the proof from an EE store in Statford Mall. It is not the first time I have had such problems with the manager of the Waltham Cross store. It is possible that he is racist because every time I went here for a problem, this manager behaved inappropriately. It is not possible for him to access my account on the grounds that he is helping me with a problem and then abusively extending my subscription for another year.Such an employee, whether he or the manager, should not be allowed to work with people because he is a crook and his cheating behavior cannot be changed. I will close my subscription with EE because of such characters.