Today I spoke to a lovely lady called Lynsey who helped me through my troubles and listened to my problems about my bill. She then put me through to her manager who is called Kimberly who I generally can't thank enough. She was very sympathetic and helped me all the way to the point she gave me a result I was not expecting. I can't thank these two enough. I had a pretty big bill which I couldn't afford to pay and have been worried for some time over it now. I now have a weight lifted off my shoulders ready for Christmas.