The aftersales service was very disappointing and downright pathetic. I purchased a smart TV on line from EE store on 20th May 2025 which was suppose to be delivered within 3-5 working days. The delivery was delayed and I had to chase the EE for an update on delivery date and only after repeated calls and emails they advised me they cannot provide any tracking number or delivery date and I should wait for the courier to contact me. I had holidays plans in the half term and had to cancel those because of delays in delivery and lack of any information. The delivery was finally made 31 May after 11 working days. The delays disrupted my holiday plans and I was forced to cancel my family holidays which caused me financial loss. The EE management did not provide any details of the delivery and pushed my request to couriers which did not help.