EE Broadband – Mis-sold, Downgraded, and Poor Aftercare I was a long-time BT customer and decided to switch to Sky Broadband. But before I could complete the switch, I received a retention call from EE (part of BT) telling me I had to move to EE to get the best deal. I was pressured into staying and fed a lot of false promises – turns out it was just that: BS. They set me up on the wrong package, not what I needed or was promised. Now I have worse broadband speeds than before. When I called to complain and cancel, I was bounced between three different agents, all apologising but essentially saying: “We can cancel within 14 days.” Funny – you cancelled Sky for me to keep me, but now expect me to go back to them? To top it off, I asked to speak to a manager at 8:50pm, only to be told, “He finishes at 9pm and will call you tomorrow.” Brilliant service… ⚠️ BT customers: don’t be fooled. Moving to EE is a downgrade, not the premium service you were used to. I’ll now be taking this further as a case of mis-selling. The aftercare has been abysmal, and I regret staying loyal to a brand that clearly no longer values its customers.