I just wanted an antivirus on my computer which I had with Bt and thought I had it with ee when I was transferred to them but alas after a few months realised I hadn’t got that. I was put on essentials which apparently does not include an antivirus. I had a conversation with an ee agent who just completely confused me and I had trouble with his accent. I was transferred to a sales rep who quickly sold me an all rounder deal this resulted in an increase of about £14 month. I did agree to it but felt rushed and confused. This did include an antivirus protection but with elements I didn’t need or want. When I read the email from ee I realised it was not what I want I phoned back to have it reversed, but had to wait for it to go through the system and they would phone back which they did and on time. In between a complaint had been raised on my behalf which I hadn’t requested. I was also accused of pulling the wool over their eyes which if they thought that it was never my intention. I simply wanted the contract reversed and an antivirus added which they said they could do and will phone back when it’s completed. Should get that later today. I just got completely confused by all ee staff, I am in my seventies and need a bit more time, not to be rushed have clear speaking staff who I can understand and explain the difference clearly about the products instead it seems to be make as much money out of the customer and onto the next one