I tried to switch from plus net to ee for broadband and phone. Hub arrived and I configured all of my equipment to talk to it. However in spite of being told that my connection had been activated I was not getting a signal. There have been numerous deadlines which gave come and gone. An engineer was sent but no one could give home the neccesary information about “connections” And now I ha been given yet another deadline in which I have absolutely no confidence. Part of this package was to run my landline. As my previous connection was cut off with my previous connection it means that people who only have my landline number cannot connect with me and this is not only inconvenient but potentially expensive as I do get offers of work at very short notice from my landline. It appears that the engineer was sent out even though we knew that the connection could not possibly work,as a sop to keep me quiet. In the meantime Er has told me that I am connected and I have wasted hours connecting and reconnecting hubs following instructions from videos and websites, and being led in circles les by AI ‘helpers‘. In spite of having been told that I have an active connection and ee knowing that I don’t. In the meantime I have received my first bill. All I have received from Ee is broken promises, hassle and inept apologies from people who cannot help and have power to be able to do. This adds insult to injury. There appears to be no one to take ultimate responsibility for this sorry position. And any number of people to issue pointless apologies. IF YOU ARE CONSIDERING EE AS A BROADBAND PROVIDER MY EXPERIENCE SUGGESTS THAT YII SHOULD LOOK ELSEWHERE. THEY ARE MUCH BETTER AT SENDING BILLS THAN PROVIDING A SERVICE.I note that the questions below are about selling and delivering equipment. Not about whether it works or can be made to work once it has arrived.