My 87yr old vulnerable mum got an iphone7 in 2017ish. She’s paid £3600 to date (£33pm). She has never used any data as she is housebound. Phone apps don’t work and she’s partially blind anyway, she can only phone gp when phone plugged in. It gets boiling hot when she does this. She has phoned and tried to complain in past but as she’s had a mini stroke, cancer and heart operations so she doesn’t know what to do. When she’s asked for another phone they’ve told her that she will suffer financial penalties if she cancels the contract early and she is scared to have no phone at all in case she is ill. She didn’t know she had an annual contract still.