If there was an option to put 0, I would be selecting that! I cancelled my contract with EE several months ago, only to find out they never cancelled it and decided to keep charging me! Because I didn't know EE had decided to keep doing this until I received a letter from a debt collection company, my credit rating is now ruined! I have been trying to resolve this issue for several months with no success! Every time I try to get through to an individual at EE I'm constantly being transferred between different departments or placed on hold for so long that I have to hang up to call again to try to talk to someone! The customer service for EE is one of the most pathetic experiences I have ever had in my life! So if you want to avoid the headache from hell I suggest you avoid EE.