After being with T-Mobile for probably 20+ years I noticed the service starting to drop off as soon as Orange merged with them.. After renewal of my contract they sent me a faulty phone. After maybe 3 or 4 months they still refused to send me a new phone that worked so I ended up having to buy one myself... and I still had to finish off my 22 month contract with EE. I never received any apologies or any explanations nor did I ever receive any kind of reimbursement. This company is all about pennies pounds and profit..... customers/people do not feature in their ethical standards. I would not never recommend anyone joining EE. The levels of customer care and customer support or virtually nonexistent assuming that you can actually get through to an actual person. . .