Staff are changed in stores daily so no consistency or follow up. I bought a phone and put credit on it only to find out the number issued was already listed. They told me it was the sim card and put a new sim in it, forgetting to tell me they changed the phone number associated with it so I was giving everyone the wrong number and wondered why no one was calling me. Provided false information about call plans and took money off my phone weekly even when it was not used. Useless, do not buy from them!