walked into Coventry city center shop at opening with another customer who was waiting before me,the chap was seen to and I waited,there was a lady at the far end texting(no problem) another customer walked in just as she finished and looked up,went straight to latest customer(I must of been invisible)?????? hope she made good commission because I was looking for new iPhone and contract. I came away and took my laptop out to search for reviews low and behold EE customer service stinks.thankyou to the manageress for saving me from future grief with your company.