This is not a mobile phone problem, but my house phone. I have been a customer for several years and have been satisfied until now. I have been without caller id for about 2 months. This is very inconvenient for me, I need to screen my calls.I have lonely people call me, but I have to screen their calls to enable me to carry on with my day to day living, and to find a convenient time to talk to them. EE are telling me that it is a BT problem not theirs, and it could take upto June before it is fixed. I spoke to someone called Dave who promised me faithfully that it would be back on 1st March. Of course it wasn't. When I called back at the end of the day 1st March, I was told that it could be any time up to midnight. I allowed time for the bad weather and then called back. I was told that Dave did not know what he was talking about and the original explanation was given anytime between now and June. I will change companies ASAP.