when (and if) you eventually get past the automated phone system, you then endure an unacceptable amount of waiting time because they are "Experiencing a lot of phone calls at this time" - you would've thought a phone company could deal with this. They only really seem helpful when you're about to spend more money with them, after that, and once they have you tied into a contract, they really don't seem to care that much. I've been with them (and T-Mobile) for at least 20 years now i think it is, and I feel its about time I started to shop around for a better company to spend my money with.