Im on hold to "business support" for 59 minutes, and no end in sight to sort out a simple form request, that was promised 3 hours ago, they completely got wrong and was not processed. Had I not rang back nothing would have happened. its SOOOO bad the mistakes almost feel deliberate, I hope im wrong on that, but it feels like they have kept me on hold purposely on a now similar long call for a simple thing, just keep saying "system doesn't like this or that we cant seem to do it etc" Computer says no. I have been with them approximately 10 years since they were T Mobile, they say that have a "loyalty team" but they don't there is no loyalty benefits anymore. Its shocking!!!! Im leaving I have decided. Enough is enough