I am totally discussed talking to this phone provider. Being a loyal paying customer for many years , Almost 25 yrs with t mobile was due my upgrade of my phone back at least 6 months ago , I was recovering from operation n bad health issues , which I explained to a member of the team , I have been paying top money for this phone as I was a x care worker in the community, they know amuch I am using now odd call to my son and mother , so unprofessional n in unsympathetic , I wouldn’t rate any one at the age of 30 now to get a contract with a supplier that will discard you as you get older to fob you off with a bad deal !!!