My landline and broadband went down in Kinmel Bay North Wales, so I contacted EE on my mobile. They were straight onto Open Reach who found the fault and told me it would take 4 days to repair. This was done in two stages. 1 outside line then line into the house. The man who did the inside wiring from Open Reach (Will Williams) was brilliant and very helpful. He gave me several tips and the phone and broadband are working better than they have ever done. I was told to contact EE by friends to get compensation for loss of use of Phone and Broadband. I finally did this after worrying I would be belittled by EE. But nothing could have been further from the truth. I spoke to a Gentleman in Ireland who was by far the best person I have talked to on the phone when making inquiries. And then he passed me onto a Lady (ELAINE) who was also Brilliant, gave me all the things I wanted to know. I wish all personal who answer calls were like these people. Life would be a lot better.