Absolutely disgusted! I have been with for EE many years but I have had to move elsewhere today. I was shocked to receive a bill which had increased by 20%, but I had not gone over my limited or paid for anything extra. It didn't make any sense. Therefore I contacted them via chat to be informed that this was because I had not set up a new contract, and my charges would keep increasing because of this. I was also told that it was due to inflation - but inflation is not 20%! I explained that I cannot tie myself into a new contract because I am on disability. On disability I have to fill in a form every 6 months, and if they decide to stop it then I can't afford a mobile phone at all. Therefore I cannot tie myself into a new contract.You would have thought that keeping my current contract rolling over was showing loyalty- and this is how they repay loyalty! Therefore I called to leave and they tried to get me a better deal. I was told that I could have one for £6 per month. Then in the next breath was told no I can't because that's for a 12 month contract. For a monthly contract the same package was £21 per month! They obviously don't help the disabled either. I then received a call from EE to see if they can help. I had to explain everything again to be told that they don't know of any network that helps with personal circumstances! Not a very good attitude. Also wrong because anyone offering flexible monthly contracts are helping with this. Therefore I am now switching to Giffgaff and I will never consider EE for anything ever again. I used to say great things about this company. I just can't believe it.