I set up a monthly mobile contract with EE, but within 4 or 5 days, found a better deal for the same package with BT. BT said they would handle the cancellation of the EE deal, but just to make sure, I called EE and told them that I was cancelling in favour of BT. EE had sent me a SIM card which I never even opened and threw away. Today I received a bill from EE for a month's fee of £19. It went unpaid because the direct debit had been cancelled by either EE or BT. But in any case, I still receive a bill with a warning that if I did not pay it would adversely effect my credit standing. I chatted online at length and they demanded the number of the SIM card that I threw out and the last digits of the account that the direct debit was to come from which I didn't get right. (I'm 76 - I thought they were asking for my debit card number). So I didn't pass their security test so now they are insisting that I have to send photo ids and a letter to their home office to get out this contract that they screwed up. And I'm in lockdown with the virus thing and I don't need this additional stress in my life. All for 19 pounds. Bad people. Don't go there.