Absolutely shocking experience with EE, having been a customer for many years I was persuaded into entering a smart plan which advertised ‘upgrade anytime’. What they don’t tell you is that you can only upgrade to a plan which is the same cost or higher. I was informed I could upgrade to an IPhone 11 for £64 as this is the price of my plan although it is advertised on the website for £49. So what am I paying the extra £15 for? What they also don’t tell you is that you have to enter into another 24 month contract if you ‘upgrade anytime’ despite having given your handset back. They say this information is in the terms and conditions but this is where they get you. After a long 10 years I will be leaving EE and will be telling all my friends and family to do the same.