Purchased a new contract phone online for my daughter, informed I had to call them for confirmation, spent 20 minutes going through a series of security questions and a credit check. Was told all good, phone delivered next day inserted SIM no coverage, I explained to my daughter it may take a while, next day still no coverage, phoned EE to be told that I had to go to the nearest shop for an identity check before the phone would be unblocked. I have just returned from overseas so have to quarantine for 2 weeks, they said it makes no difference, when I asked why wasn't this explained to me on purchase, no answer. So EE thanks a lot I now have an upset daughter who cannot use her new phone for 2 weeks, and you expect me to still be paying. Well no you can have your phone back, I shall take my custom elsewhere.