What a bunch of crooks! Refused to provide a NUC over the phone, but on-line process didn't work either. Couldn't have cared less. Also watch out for rubbish carrier quality when roaming with a data only SIM. Fortunately out of contract so we've moved to a professional provider. Again left us high and dry - couldn't have cared less. EE is a not very funny joke - avoid like the plague.