THIS IS THE WORSE ECOMMERCE SITE I HAVE EVER USED! I made a recent online purchase at your website for MK electric wall switches (order number: 000012893663) This is my first time buying from Eezee and I am extremely disappointed that you guys sent me some wrong items! The wrong items are: 1) MK Electric 2 Gang 1 Way 16A Switch (R4782W1) Qty 3 You guys sent me a Honeywell R series rocker switch which looks so different from my old MK switch! 2) MK Electric 20A DP Water Heater (54787NWHSWHI) I purchased a 2-way water heater switch but you guys sent me a 1-way switch. See the 3rd picture which shows the back of the water heater switch showing it is 1-way mechanism Unfortunately my electrician has installed 1 of the 2-Gang 1 Way Switch before I realised it is not MK and it is Honeywell! I have sent all the pictures of the affected switches and the installed 2-Gang 1 Way rocker switch to your Customer Service and it has been weeks and NO SATISFACTORY RESOLUTION! I got a weak explanation from your crappy Customer Service Executive Reck that some MK brand is old already, therefore Honeywell is the replacement, he also mentioned MK and Honeywell is join/sharing branding now. How can you guys be selling an item (with pictures) which customer wants and delivering A TOTALLY DIFFERENT ITEM??!!! I do not agree with the explanation given below! Why am I able to buy the same items at hardware shops in Singapore? I have to buy those items at my own expense while I am stuck with these unusable Honeywell R Line switches! In addition, I bought a Water Heater 2-way switch but was given a 1-way switch instead! How can you guys be selling an item (with pictures) on your website but giving your customer the wrong items?!! I want those items to be REPLACED or REFUNDED! Please let me know how Eezee intends to resolve this!
2 months ago
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Eezee Pte Ltd has a 4.1 average rating from 428 reviews

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