Jc
THIS IS THE WORSE ECOMMERCE SITE I HAVE EVER USED! I made a recent online purchase at your website for MK electric wall switches (order number: 000012893663) This is my first time buying from Eezee and I am extremely disappointed that you guys sent me some wrong items! The wrong items are: 1) MK Electric 2 Gang 1 Way 16A Switch (R4782W1) Qty 3 You guys sent me a Honeywell R series rocker switch which looks so different from my old MK switch! 2) MK Electric 20A DP Water Heater (54787NWHSWHI) I purchased a 2-way water heater switch but you guys sent me a 1-way switch. See the 3rd picture which shows the back of the water heater switch showing it is 1-way mechanism Unfortunately my electrician has installed 1 of the 2-Gang 1 Way Switch before I realised it is not MK and it is Honeywell! I have sent all the pictures of the affected switches and the installed 2-Gang 1 Way rocker switch to your Customer Service and it has been weeks and NO SATISFACTORY RESOLUTION! I got a weak explanation from your crappy Customer Service Executive Reck that some MK brand is old already, therefore Honeywell is the replacement, he also mentioned MK and Honeywell is join/sharing branding now. How can you guys be selling an item (with pictures) which customer wants and delivering A TOTALLY DIFFERENT ITEM??!!! I do not agree with the explanation given below! Why am I able to buy the same items at hardware shops in Singapore? I have to buy those items at my own expense while I am stuck with these unusable Honeywell R Line switches! In addition, I bought a Water Heater 2-way switch but was given a 1-way switch instead! How can you guys be selling an item (with pictures) on your website but giving your customer the wrong items?!! I want those items to be REPLACED or REFUNDED! Please let me know how Eezee intends to resolve this!
2 months ago
Read Eezee Pte Ltd Reviews
Eezee Pte Ltd has a 4.1 average rating from 428 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial