Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.03

4.0 Rating 695 Reviews

72 %

of reviewers recommend Eezee Pte Ltd

4.0

Based on 695 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 13th February 2025

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with my recent purchases. Excellent customer service especially by your staff by the name of Rinjani Kusuma Putri. She have made it possible for me to get my Rubbermaid cart changed to the right specifications within an impossible time frame. For that, your company have gained my trust and respect. It is by having good employees like her, keeps your company's foundation strong. Will definitely recommend my fellow industry friends to purchase from you.”

Helpful Report

Posted 4 years ago

Dear Mr. Shahril, Thank you for such an incredible review! We’re very pleased that you had a delightful experience with us. Feedback like these always puts a smile on our faces and motivates us to keep up the high focus with all our customers. We'll also ensure that we celebrate and recognize the job well done by Rinjani. Thank you again for your feedback, and we look forward to doing business with you again! Stay safe and take care! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 4 years ago

“The Eezee Indonesia team has shown excellent coordination with the Cargill Feed Mill team. They have been responsive, proactive, and cooperative in addressing requirements and ensuring effective communication, resulting in a productive working relationship.”

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Posted 6 days ago

Hi Johannes, Thank you for your kind words and support. We appreciate the opportunity given to us to service your requirement and the support you have given to us. Hope to be have more opportunity to grow our partnership together. Regards, Logan CEO

Posted 6 days ago

“Can get things easily from Eezee”

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Posted 6 days ago

Hi Sugan, Thank you for your kind words and support. We appreciate the opportunity given to us to service your requirement and the support you have given to us. Hope to be have more opportunity to grow our partnership together. Regards, Logan CEO

Posted 6 days ago

“Please support PT. Trakindo Utama always and We kindly encourage the timely submission of invoices to ensure smooth administrative processes and uninterrupted operations for both parties.”

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Posted 1 week ago

Hi Faizhal, Thank you for your kind words and support. We appreciate the opportunity given to us to service your requirement and the support you have given to us. Hope to be have more opportunity to grow our partnership together. Regards, Logan CEO

Posted 6 days ago

“Great experience witn Eezee. The service was smooth ,fast, and convenient. Thankyou”

Helpful Report

Posted 2 weeks ago

Hi Farah, Thank you for your kind words and support. We appreciate the opportunity given to us to service your requirement and the support you have given to us. Hope to be have more opportunity to grow our partnership together. Regards, Logan CEO

Posted 2 weeks ago

“We appreciate the support that Eezee has provided so far. However, we have recently received several feedback points from our Batam stakeholders regarding delayed deliveries and slow response times. In some cases, we have proceeded with creating Service Agreements (SAs) as part of our current practice, even when a formal agreement may not yet be in place due to the transaction value, because the requested items are critical to supporting our production operations. Additionally, we have received multiple comments regarding delayed responses to RFQs, which has impacted the procurement process and stakeholder expectations. We would appreciate your support in improving both delivery performance and response turnaround times to ensure business requirements are met effectively. also the courier is not acceptable for delivery based on our policy, please consider to use your own driver for delivery and do GR in our logistic”

Helpful Report

Posted 3 weeks ago

Dear Siski, Thank you for sharing this feedback with us. We appreciate your continued support and the opportunity to serve your Batam operations. We sincerely apologise for the inconvenience caused by the delayed deliveries and slower-than-expected RFQ responses. We take these concerns seriously and would like to address each point with the following actions: 1. Delivery Performance We understand that timely delivery is critical to supporting your production operations. We will review the affected orders with our Batam team, identify the root causes of the delays, and strengthen our follow-up and delivery tracking processes. For urgent or production-critical requirements, we will also improve communication on delivery commitments and promptly flag any potential delays. 2. RFQ Response Turnaround Time We acknowledge the feedback regarding delayed RFQ responses. We will reinforce internal follow-ups and establish clearer response timelines to ensure RFQs are acknowledged promptly and quotations are provided within 72 hours as our internal resolution point. Where additional time is needed for sourcing or pricing, we will keep your stakeholders informed of the status and expected turnaround time. 3. Service Agreements and Urgent Requirements We understand that some items are critical to your production operations and that your team may need to proceed with SAs to meet operational requirements. We will work closely with your stakeholders to improve coordination and ensure quotations, order confirmations and supporting documentation are provided promptly to facilitate the process. 4. Delivery Method and Goods Receipt (GR) We acknowledge your policy regarding courier deliveries. We will review the delivery arrangements with our Batam operations team and work towards using our own driver for deliveries, with the GR process completed at your logistics facility in accordance with your requirements. We will coordinate with your team to confirm the necessary procedures and operational arrangements before implementing the change. As immediate next steps, we will review the outstanding and recently delayed orders, align internally on RFQ response and delivery expectations, and coordinate with your Batam stakeholders on the revised delivery and GR process. We value our partnership and are committed to improving our service reliability and responsiveness. Thank you for bringing these matters to our attention, and we welcome the opportunity to work together to address them. Regards, Logan CEO

Posted 3 weeks ago

“Always efficient and helpful”

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Posted 3 weeks ago

Hi Darren, Thank you for your kind words and support. We appreciate the opportunity given to us to service your requirement. We will continue to do our best for you and the company and noted on your comment about our office supplies category, we will continue to work hard to make it affordable and competitive. Regards, Logan CEO

Posted 3 weeks ago

“Eezee Pte Ltd has been responsive and professional, with a convenient procurement platform, competitive pricing, and satisfactory delivery and service. Overall, the supplier has met our requirements satisfactorily.”

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Posted 1 month ago

Hi Sir, Thank you for your kind words and support. We appreciate the opportunity given to us to service your requirement. We will continue to do our best for you and the company and noted on your comment about our office supplies category, we will continue to work hard to make it affordable and competitive. Regards, Logan CEO

Posted 1 month ago

“Sourcing new item is super slow. Fast only when you pass them the links. some recent ordered example as attached and still waiting for delivery.”

Helpful Report

Posted 1 month ago

Hi Koon Sung, Thank you for taking the time to share this feedback in such detail. We really appreciate it, points like these help us see clearly where we're falling short and where we need to do better. We acknowledged the issue outstanding that we missed out one of your sourcing enquiry which resulted in 8 days delay. The root cause was due to our internal process gap where SLAs of such enquiry was not followed through by the team and thus we failed to get back to you promptly. We have acknowledged this gap and will do process training with the team so they do not miss out any emails. We definitely understand the importance of getting back to you on time and giving us the opportunity to improve. Once again, thank you for speaking up and spending the time to give us such valuable feedback. We'll take it on board, reflect, and come back stronger as a team. Regards, Logan CEO

Posted 1 month ago

“Easier and fast delivery”

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Posted 1 month ago

Hi Mr Tiang, Thank you for your kind words and support. We appreciate the opportunity given to us to service your requirement. We will continue to do our best for you and the company and noted on your comment about our office supplies category, we will continue to work hard to make it affordable and competitive. Regards, Logan CEO

Posted 1 month ago

“Easy to use and very attentive to many of our request for Quotations. especially on Building and workshop spare parts up to fabrication of racking and PPE. However there are room to improve especially on the Stationeries as the saving from this category is very minimal and on certain occasion, more expensive than our previous suppliers”

Helpful Report

Posted 1 month ago

Hi Mr Tan, Thank you for your kind words and support. We appreciate the opportunity given to us to service your requirement. We will continue to do our best for you and the company and noted on your comment about our office supplies category, we will continue to work hard to make it affordable and competitive. Regards, Logan CEO

Posted 1 month ago

“Great service from Eezee Pte Ltd. The team is responsive, helpful, and efficient. Yasmeen Lim has been very supportive and always responds promptly to our enquiries. Stationery orders are also fast and convenient as most items are readily available in stock. Keep up the good service!”

Helpful Report

Posted 1 month ago

Hi Faridah Thank you for your kind words and support. We appreciate the opportunity given to us to service your requirement. We will continue to do our best for you and the company. Regards, Logan CEO

Posted 1 month ago

“Prompt customer support, broad catalog of business supplies, and efficient order processing. Eezee Pte Ltd makes routine business purchasing fast and hassle-free”

Helpful Report

Posted 1 month ago

Hi Mr Joo, Thank you for your kind review. We appreciate the opportunity given to us to service your requirement. We will continue to do our best for you and the company. Regards, Logan CEO

Posted 1 month ago

“Response to RFQ request needs to be improved, ideally within 1-2 work days if possible, as i have experience very poor response where the reply only came after a week or more. Also better to have maybe just 1 or 2 specific customer service officer to serve us, instead of many different service crews as this may take much longer time to follow up.”

Helpful Report

Posted 1 month ago

Hi Eileen, Thank you for sharing your detailed feedback. We noted your concerns regarding the RFQ response time as well as having multiple service personnel supporting your requests. My colleague Darius will reach out to you separate and would like to understand your experience in greater detail so that we can identify the gaps and make the necessary improvements. For your account, we have 2 specific agents support RFQs from Shell namely @Natasya Tobing with a backup agent. Thank you once again for giving us an opportunity to improve our experience offered to you and Shell.

Posted 1 month ago

“Purchasing Service Feedback I have encountered a few recurring issues when placing purchases through Eezee. Firstly, the estimated delivery time stated in the quotation or email is often around 2 weeks. However, after the PO has been issued, I am frequently informed that the actual ETA is much longer and am then asked whether I can wait. This makes it difficult for us to plan our maintenance work and manage our requirements effectively. It would be better if the delivery lead time could be confirmed with the supplier before the PO is issued. Secondly, there have been cases where the MOQ (Minimum Order Quantity) was not communicated upfront. For example, I required only 2 pairs, and the PO was issued based on this quantity. However, only after the PO was issued was I informed that the factory's MOQ was 6 pairs. This should have been clarified and confirmed before the order was placed. These issues cause unnecessary delays and difficulties in our purchasing process. I would appreciate it if Eezee could improve the ETA and MOQ verification process before issuing the PO, and provide customers with accurate information upfront so that we can make the appropriate purchasing decision and obtain the necessary internal approval. Additional Issues There are also recurring issues with faulty items being delivered. In some cases, the new items received were already found to be defective, resulting in additional time being required for checking, reporting, and arranging replacements. Another issue is that even after we have clearly mentioned and reminded Eezee by email that certain items should not be delivered, the wrong items are still being delivered. This creates unnecessary work for our team and causes delays in our maintenance activities. We hope Eezee can improve the order verification, item checking, and communication process before delivery. When specific instructions or reminders have already been provided by email, they should be properly followed to avoid repeated mistakes.”

Helpful Report

Posted 2 months ago

Hi Koon Sung, Thank you for taking the time to share this feedback in such detail. We really appreciate it, points like these help us see clearly where we're falling short and where we need to do better. On the lead time issue, you're right that confirming the ETA with the supplier before issuing the PO would save you a lot of planning headaches, and we'll tighten this up. In the meantime, if there are items you order regularly, do let us know we can look at holding stock on our end so the lead time is no longer a problem for those. On the MOQ issue, same idea. If you can share the items you tend to need frequently, we can stock them ourselves and keep the MOQ low for you, so you're not caught out after the PO is raised. On the two issues above, my colleague @Azan Bin Mohamad Yusuf and team will be reaching out to you to understand these needs better, we'll also be working closely with our suppliers to minimise these disruptions. We're also actively reviewing and phasing out poor-performing suppliers on our platform, which should lift the overall quality and reliability of what we offer you. (@Samuel Wang @Stefy Manurung please take note on this) On the defective and wrongly delivered items, this one is squarely on us. We'll be ramping up our QC checks at the warehouse to catch these before they go out, and to make sure clear instructions and reminders you've given us are properly followed. @Julian Siew please take note that we need to look at our QC process in warehouse. Once again, thank you for speaking up and spending the time to give us such valuable feedback. We'll take it on board, reflect, and come back stronger as a team.

Posted 2 months ago

“Stevan really helps us a lot. But since he's more busy than before, all our RFQ is late. Hopefully he can find support team who can serve us better soon.”

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Posted 2 months ago

“everthing okay so far. thank you.”

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Posted 3 months ago

“good service . any delay of good will inform by asap , item no listed will listed it . Still need to compare the pricing from others ( still expensive ) .”

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Posted 3 months ago

“Transacting with Eezee was seamless. They provided the requested quotation right on schedule and were highly responsive via email.”

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Posted 4 months ago

Hi Ruth, Thank you for the kind feedback. We're super appreciative of your support and giving us this opportunity to serve you. Please let us know if there's anything else we can support you and your company. Regards, Eezee Management

Posted 4 months ago

“sometime we are facing issue related eezee PIC that role as approver have response slowly, in fact the order was urgent, please improve the reponse timing for approval”

Helpful Report

Posted 4 months ago

Hi, Thank you for sharing this with us. We understand how important timely approvals are when an order is urgent, and we’re sorry for the delay you experienced with the Eezee PIC. If we may ask, would love to get the order details so we can investigate and improve our internal process. We take every feedback seriously and will review our approval processes to help improve response timing in the future. Kind regards, Eezee Management

Posted 4 months ago

“JUST WANT TO SAY HI”

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Posted 5 months ago

Hi Alan, Thanks for the support. You've been a great partner to Eezee. We could not have been here without you and love your TikTok content. Let's continue to bring glory to the hardware industry. Cheers! Regards, Eezee Management

Posted 4 months ago

Eezee Pte Ltd is rated 4.0 based on 695 reviews