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Eezee Pte Ltd Reviews

4.1 Rating 521 Reviews

74 %

of reviewers recommend Eezee Pte Ltd

Company Reviews

Product Reviews

4.1

Based on 521 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 28th February 2022

Eezee Pte Ltd 5 star review on 7th February 2022

Eezee Pte Ltd 5 star review on 7th February 2022

Eezee Pte Ltd 5 star review on 26th January 2022

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Eezee Pte Ltd 5 star review on 2nd January 2022

Phan Bunthoeun (E-Power House Co Ltd)

Eezee Pte Ltd 5 star review on 30th September 2021

Yuanita (PT BINTANG ANUGRAH SAMUELRENO)

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, ordering process through wesite ,not convenient. very time consume. complicated need go through prurchaser..... lucky , ur side have one team , email and quote faster then need passward lah. need apprval lah.. so time wasted. Thanks the email and quote team. beside purchaserrole, no have outside outdoor eezee teamsales , support all types of technical issue, doubt bout the ordering parts at eezee? comments and continouse feom user . Mr. ngTH”

Posted 1 month ago

“I requested for Tax invoice and received the below email. I do not think it's professional way to send this email. Reply should be " We will forward you the tax invoice once it's available in our system" ***************************************** Hi Yumi, Unfortunately, the tax invoice will be available in our system in 1-2 working days if we submitted the DO to complete our delivery record. May I seek your assistance to sign the DO first?”

Posted 1 month ago

“Eezee purchaser still not familiar with products. they need to learn to source for other similiar items in market. delivery date also not in time until buyer chase like mad.”

Posted 1 month ago

Dear Gerald, Thank you for the time taken to share your feedback with us! We appreciate this as it helps us improve our services and better meet our customers’ needs. We will ensure that our team members receive additional trainings to enhance their knowledge of our offerings. If there are specific items you believe we should explore further, please feel free to share more details, and we’ll address them promptly. Your suggestion about sourcing similar items in the market is duly noted. We are committed to expanding our product range and exploring alternative options to better serve our customers. Furthermore, we sincerely apologize for any inconvenience caused by delays in delivery. Your feedback regarding the delivery date is essential to us. We are actively reviewing our processes to ensure timely deliveries and prevent situations where buyers need to follow up aggressively. Rest assured that we will take corrective measures to improve our service. Once again, thank you for choosing Eezee. We value your business and look forward to providing you with an improved experience in the future. Thank you and have a pleasant evening ahead! Sincerely, Eezee Customer Success Team

Posted 1 month ago

“The delivery time for the item we've purchased is considerably lengthy. For instance, we requested vacuum bags for travel purposes, and it's puzzling why it's taking nearly a month for them to be delivered, especially when they are readily available in many places in Singapore. I just wondering if the item is purchased from CHINA commercial platforms like Shopee, Lazaza or Taobao.”

Posted 6 months ago

Dear Sam Lee, Thank you for sharing your feedback. We seek your patience and understanding especially on listings with lead time. In this case, we worked closely with the supplier and tried best efforts to expedite the delivery. We will do our best to give alternative solutions moving forward. We appreciate your business with us and wishing you a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 4 months ago

“delivery slowly.”

Posted 9 months ago

Dear Jerry, Thanks for sharing your feedback, we are closely working with our delivery partners and will ensure to improve the experience moving forward. Thank you for your continued patronage and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 4 months ago

“Buyer should be more pro-active in soucing products. Price had been increasing upwards whenever a product is requested as high as 20% Every time feedback only incurred more cost and longer lead time for buyer to search for the product. sometime, buyer also do not know what they have inside EEZEE platform.”

Posted 10 months ago

Dear Gerald, Thank you for taking the time to provide us with your feedback. We acknowledge this and we are working closely with our suppliers. As we continue to observe fluctuation in prices, our suppliers at times cannot guarantee that they will be able to hold the price for an extended period of time hence, we are working on a fix to better serve you and do stay tuned as we sort this situation for our dear buyers like you. Thank you for your patronage and have a wonderful day ahead! Sincerely, Eezee Customer Success Team

Posted 10 months ago

“Hi, You've an enormous product scope but the problem is the delivery time, please check and update your process on how you can expedite or shorten the delivery time. Especially for us that we're in the marine industry, mostly we need products on urgent basis.”

Posted 11 months ago

Dear Manny, We appreciate the time taken to give us this feedback and thank you for writing to us. We understand that in most cases you will need the products urgently and we normally can support the turn-around time (TAT) as long as it's ex-stock. There are cases where we had to import other items but this usually comes with lead time and we apologize for any inconvenience caused by this. What we can offer as a workaround is to reach out to enquiry@eezee.com.sg and let us know which items/products you intend to buy on a recurring basis so we can check with our supplier/s and stock up to bridge the gap on TAT. Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 10 months ago

“The process is too rigid. Follow up is good though.”

Posted 1 year ago

Dear Customer, Thank you for sharing your feedback, can you tell us more about the process that you find can be improved? We would love to hear about this and one of our Customer Success Executive will be reaching out to you to know more. Have a great day ahead! Regards, Eezee Customer Success Team

Posted 1 year ago

“Bought 2 60” showy towel rack at $70 each to replace my old 60” rack and realized that 60” described in Eazee website is the external measurement and not the drill holes to drill holes length as my engineer brain has thought. As misunderstanding or a poor product description but I cannot use the new rack. Most people have expected a refund without question but I cannot even get a refund if I am willing to send them to your warehouse. This is a bad experience. And wasting my time and money. Now I have 2 rack that I will have to resell at a lost 😡 .”

Posted 1 year ago

Dear Mr. Lee, Thank you for sharing your feedback. We apologize if the drill holes did not match your old towel rack. As shared via email, the measurements stated in our listing was based on our supplier's measurement from one end to another and was not based on the drill's hole to hole measurement. We are working closely with our suppliers to improve the product description to give better clarity on dimensions and sizes especially on products with drill holes and such. Thank you and have a pleasant day ahead! Best Regards, Eezee Customer Success Team

Posted 1 year ago

“If we click the item (Cashew nut butter biscuit), It shows a supplier name (Khong guan biscuit company Singapore). That's why we order. But then later on the product comes from some other company in Malaysia. So how to settle, please provide us a good solution. (If you don't put the name khong guan below the icon, we dont order right. ), So please change it. Thats my suggestion. (No where this biscuit is available in e-commerce platform, but as you had, I ordered. If you have provided the right item, I would have recommended to my friends and colleagues. I hope in future you will deliver the right expected product to everyone. Good luck for your companies growth.”

Posted 1 year ago

Dear Joseph, Thank you for sharing your feedback with us. We highly appreciate you taking the time to give us feedback on this. We are sorry for the inconvenience caused as this was not the experience that we'd like to deliver. Our agent is now in contact with you and we will ensure we get this resolved soonest. Thank you for your kind understanding & stay safe. Regards, Eezee Customer Success Team

Posted 1 year ago

“Many Items price went up...example anti skid sticker from $40 went up to $60. not many can be find easily. many items need to support with external suppliers. price compare cannot use local online..very disappointed. some price reflected on the website cannot be use end up with higher price. items can be found in Shoppee and lazada but not shoppee.. feel stress and disappointed with online...”

Posted 1 year ago

Dear Gerald, We highly appreciate you taking the time to share your feedback. We sincerely apologize for the inconvenience caused and acknowledge that pricing has been always a challenge due to the raw material increment. However, we always strive to provide the customers with the best offer we can share. Have a pleasant day ahead & stay safe. Regards, Eezee Customer Success Team

Posted 1 year ago

“Our Order is a very small order and a standard item (Jumbo Toilet). This is our 3rd time ordering. 1 clause we do not understand is that we were prompted to highlight where is the location of the items required to be (which is at 2nd level) when your driver came they will just leave it at Ground Level claiming that he is just 1 person unable to fulfill this task (Carry to 2nd Level). 3rd time at loss on how to response except to just ask him to put it at Ground Level under shelter which he did (right under the rim of the shelter). Thank you.”

Posted 1 year ago

Hi Ms. Ace, We are sorry to hear about your experience. Since we work with third parties on delivery, the delivery will be strict to the request provided on the address note you shared. As much as we can, we always want to deliver a delightful experience to our customers. Hence, if you have a special request, do not hesitate to contact our Customer Success. We will be more than happy to assist you accordingly. Thank you & stay safe. Regards, Eezee Customer Success Team

Posted 1 year ago

“Supplier took their own sweet time to deliver the item to us. Ordered on 20 July 2022. Expected to receive after 2 weeks as agreed during purchase. Received the item on 07 Sep 2022.”

Posted 1 year ago

Dear Alvin, Thank you for taking my call and appreciate you sharing your experience with us. We apologize for the delay caused, we did our best and have been following up with our supplier to speed things up. We take this feedback seriously and will ensure a much smoother delivery in the future. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 1 year ago

“quotation takes too long to reply usually takes more than 3 days to revert”

Posted 1 year ago

Dear Joanne, Thank you for sharing your experience with us and we apologize for any inconvenience caused. We checked your most recent ticket and was able to see same-day resolution from the assigned Customer Success agent hence, we further looked into past tickets and saw a window of 3-4 working days of turnaround time. With this, we will ensure that we will stay in touch with our dear customers despite not having any updates from our suppliers to keep you updated. Sometimes, our suppliers also experience bulk requests hence, this results to slower response from their side and we appreciate you bringing this to us. We highly value your feedback and we're working towards our suppliers for a much faster and smoother turnaround time for quotation requests. Rest assured, we will do our best to follow-up and give you the requested information much faster in the future. Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“customer service only replied my colleague email and ignore my email. After place order, CS was committed wrong delivery date and cause us delayed on our product schedule to customer.”

Posted 1 year ago

Dear Yeok Mei, Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused, we were unable to respond right away since the email was sent outside our business hours. We responded first thing the next morning to give you an update about the delivery. Meanwhile, we understand that a delivery window of 3-7 working days might be a stretch but upon checking, we are within the delivery timeline and will use this feedback to revisit how we can improve and better serve our dear buyers like you. Thank you for your patience and understanding. Have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 1 year ago

“Faced a long lead time that had interrupted production flow. Please find ways to reduce lead time.”

Posted 1 year ago

Dear Charles, Thank you for sharing your feedback. We are aware of the situation and apologize for any inconvenience caused by this. We are currently looking for a supplier with an alternate solution for us. Your dedicated Customer Sucess Executive will be in touch and will keep you up to date. Thank you and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 1 year ago

“Being using the platform for more then 1 year, noted few issue for my purchase 1. Purchase of item for quite sometime and not yet deliver, wrote in few time to Help Center with no reply to assist on resolve the issue encounter. 2. Purchase of item with XX Qty, when deliver the item not in full order Qty, Wrote in to Help Center with no reply to assist on resolve the issue encounter. Hope to see improvement on the service level.”

Posted 1 year ago

Dear Meng Kian Tan, Thank you for sharing your feedback and we sincerely apologize for the inconvenience caused by this. I will have one of our senior lead take over your case and call you to expedite the resolution. Once again, thank you for bringing this to our attention and rest assured we will have this sorted out. Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 1 year ago

“By and large - We have made a constant order thru EEZEE for a few months now and have spent quite a substantial amount each time. Of late, there are instances where there were non-delivery (Promised on the day of delivery but was not received), Late Delivery and even short of the item delivered to us!! It's getting worst each time. I need a dedicated person on our account to ensure that they monitor our orders thru out so that we can know that our items will be delivered to us on time as promised”

Posted 2 years ago

Dear Maslan, This is Raj, Head of the Customer Success Team. We are sorry to hear about the missing items and as soon as we learned about this, we immediately coordinated this with our Logistics Team, one of our Managers there called you a while back to better explain the situation and will ensure to have the missing items delivered tomorrow. Meanwhile, I was also informed that our Logistics Manager informed you about your dedicated Account Manager and she will arrange a meet-up physically. I would like to also reassure you that you can also reach out to the Customer Success team on urgent issues either via email or phone call. Here are the relevant details for your reference: Email - enterprise@eezee.com.sg Hotline - +65 6797 9688. Once again, thank you for sharing your feedback and allowing us to make it right for you. We are committed to providing our consumers with the best possible experience when using Eezee hence, I appreciate your patience and understanding on this. Stay safe and have a pleasant evening ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Try out once for a product. But the shipment cost is ridiculously expensive, almost same price as the product. It is the first time i buy, also the last time.”

Posted 2 years ago

Dear Lim Tze Yik, Thank you for your feedback. We understand that the delivery fee of $5.50 vs the item price of $5.90 is relatively almost the same but please do understand that we offered the lowest delivery fee that we can as our delivery rate starts at $5.50 based on quantity, weight, and location. We hope to give better pricing in delivery as we move forward and improve our current processes and gain more volume to work out with our delivery partners. Thank you for your patience and understanding, have a pleasant day ahead. Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Lead time is too long and minimum order is too many. Propose for improvement!”

Posted 2 years ago

Dear Charles, Thank you for your feedback. We apologize if there are certain suppliers with longer lead time. This is currently being worked on as some challenges are still due to the impact of the pandemic situation. This is not the experience we want our buyers to have hence, we will do our best to coordinate with them to provide a better experience in the future. I know that things will be better as the world is now in the process of recovering from the said situation. Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

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Eezee Pte Ltd is rated 4.1 based on 521 reviews