Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.02

4.0 Rating 685 Reviews

72 %

of reviewers recommend Eezee Pte Ltd

4.0

Based on 685 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 13th February 2025

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchasing Service Feedback I have encountered a few recurring issues when placing purchases through Eezee. Firstly, the estimated delivery time stated in the quotation or email is often around 2 weeks. However, after the PO has been issued, I am frequently informed that the actual ETA is much longer and am then asked whether I can wait. This makes it difficult for us to plan our maintenance work and manage our requirements effectively. It would be better if the delivery lead time could be confirmed with the supplier before the PO is issued. Secondly, there have been cases where the MOQ (Minimum Order Quantity) was not communicated upfront. For example, I required only 2 pairs, and the PO was issued based on this quantity. However, only after the PO was issued was I informed that the factory's MOQ was 6 pairs. This should have been clarified and confirmed before the order was placed. These issues cause unnecessary delays and difficulties in our purchasing process. I would appreciate it if Eezee could improve the ETA and MOQ verification process before issuing the PO, and provide customers with accurate information upfront so that we can make the appropriate purchasing decision and obtain the necessary internal approval. Additional Issues There are also recurring issues with faulty items being delivered. In some cases, the new items received were already found to be defective, resulting in additional time being required for checking, reporting, and arranging replacements. Another issue is that even after we have clearly mentioned and reminded Eezee by email that certain items should not be delivered, the wrong items are still being delivered. This creates unnecessary work for our team and causes delays in our maintenance activities. We hope Eezee can improve the order verification, item checking, and communication process before delivery. When specific instructions or reminders have already been provided by email, they should be properly followed to avoid repeated mistakes.”

Helpful Report

Posted 2 weeks ago

Hi Koon Sung, Thank you for taking the time to share this feedback in such detail. We really appreciate it, points like these help us see clearly where we're falling short and where we need to do better. On the lead time issue, you're right that confirming the ETA with the supplier before issuing the PO would save you a lot of planning headaches, and we'll tighten this up. In the meantime, if there are items you order regularly, do let us know we can look at holding stock on our end so the lead time is no longer a problem for those. On the MOQ issue, same idea. If you can share the items you tend to need frequently, we can stock them ourselves and keep the MOQ low for you, so you're not caught out after the PO is raised. On the two issues above, my colleague @Azan Bin Mohamad Yusuf and team will be reaching out to you to understand these needs better, we'll also be working closely with our suppliers to minimise these disruptions. We're also actively reviewing and phasing out poor-performing suppliers on our platform, which should lift the overall quality and reliability of what we offer you. (@Samuel Wang @Stefy Manurung please take note on this) On the defective and wrongly delivered items, this one is squarely on us. We'll be ramping up our QC checks at the warehouse to catch these before they go out, and to make sure clear instructions and reminders you've given us are properly followed. @Julian Siew please take note that we need to look at our QC process in warehouse. Once again, thank you for speaking up and spending the time to give us such valuable feedback. We'll take it on board, reflect, and come back stronger as a team.

Posted 2 weeks ago

“It’s very difficult for me to obtain the invoice from Eezee. Some of my POs are managed by Eezee. If possible, please email me all invoices that are under my responsibility. If possible, I would also like to get the contact information of the Eezee team so I can communicate directly regarding the closing of POs that have already been completed.”

Helpful Report

Posted 5 months ago

“stock no active & no restocks as per requested”

Helpful Report

Posted 7 months ago

“Hi Logen, Recevied your email to rate Eezee. We have an ongoing case that is managed by Julian, could you check with him what is the issue?”

Helpful Report

Posted 8 months ago

“We had received an order confirmation, but then we were informed by your sales representative that the requested item has been marked as inactive in your system and is no longer available for ordering. If the item is indeed no longer available, an order confirmation should not be generated, nor should it still be listed on your website. We would suggest that such items be delisted to avoid confusion and similar issues in the future.”

Helpful Report

Posted 8 months ago

“Order delivered but no invoice issued despite I wrote in and got ticket number 277805.”

Helpful Report

Posted 1 year ago

Hi Sir/Mdm, Thank you for your kind feedback. I understand that the team have provided you what you need on 25/06/2025. Let me know how else we can support you going forward. Appreciate it. Regards, Logan CEO

Posted 1 year ago

“Email response time are excessive.”

Helpful Report

Posted 1 year ago

“Our experience with Eezee Pte Ltd has been mixed. While the product was eventually delivered, there were several areas that could be improved: 1. Delivery Time – The purchase took approximately one week to be delivered, which was longer than expected. 2. Lack of Order Updates – There were no follow-up updates regarding the status of the order, which made it difficult to track the progress and plan accordingly. 3. No Pre-Delivery Notification – The delivery team did not call to inform us before the delivery, which could have helped ensure smoother coordination. 4. Improved communication and more timely updates would greatly enhance the overall customer experience.”

Helpful Report

Posted 1 year ago

“Your delivery services are very bad on line purchase 19/2/2025 until I call your office on 26/2/2025 before your staff told me will deliver on that day before 5pm”

Helpful Report

Posted 1 year ago

“Hi Logan, on this account I've rated eezee poorly. Having to request budget from my superior to make the purchase, and then informed by eezee that the product has been dis-continued. This cannot have happened I would imagine. Probably highlight the communication breaks between eezee and supplier, and updating (and clearing outdated information) of webpages. Com'on I'm sure you can do better!”

Helpful Report

Posted 1 year ago

“Slow response on the ETA updates, may take some time to have firm ETA date for each PO/order.”

Helpful Report

Posted 1 year ago

“Hi I wrote in to say that the item I received is broken… Hope to hear back soon…”

Helpful Report

Posted 1 year ago

Hi Hui Xin Lee Thank you for reaching out and sharing your experience. We’re sorry to hear that the item you received arrived damaged, and we sincerely apologize for the inconvenience. Our customer success team is reviewing your case and will be in touch with you shortly. Please don't hesitate to contact us if you require any further assistance or clarification on Monday - Friday, from 09.00 AM - 06.00 PM. Thank you for your patience and have a great day ahead.

Posted 1 year ago

“1 of the product was asked to be included into Eezee platform so that we can purchase direct. But the pricing reflected is too much higher from original price from the vendor. Since then, I do not use Eezee platform anymore.”

Helpful Report

Posted 1 year ago

“simple product took many many days to be delivered. no update on site on delivery status. unable to get invoice from site.”

Helpful Report

Posted 1 year ago

“I find it very hard to navigate.. prices are extremely inflated.”

Helpful Report

Posted 2 years ago

“Very disappointed. things order was not in time some even wait for weeks. I got to cancel PO. buyers did not follow up closely. I think buyer need to be more proactive in purchasing items. All items in Eezee need to be monitored very closely. Eezee is suppose to be very easy to order but not now.”

Helpful Report

Posted 2 years ago

“The Accuracy Of The Stock Availability Is Very Poor In The Website. After Putting Up An Order And Was Told Is Out Of Stock Through An Email The Next Day. Wasting Customer Time To Reselect Another Similar Item And Making The Customer To Top Up The Difference. Hence Causing Delay To Ship Out The Product At The Expense Of The Customer's Time. Very Disappointed. Regards Mr Loh K.Y.”

Helpful Report

Posted 2 years ago

Dear Mr. Loh K.Y. Thank you for bringing this matter to our attention and we sincerely apologize for any inconvenience you’ve experienced with your recent order. We understand that the item you purchased was listed as available, but unfortunately, we encountered an unexpected stock issue, and we are diligently communicating this matter to our seller to prevent its recurrence in the future. Meanwhile, we are expediting the fulfillment process for your revised order to ensure it is shipped out promptly. Thank you for choosing Eezee and we hope to serve you better in the future. Sincerely, Eezee Customer Success Team

Posted 2 years ago

“Hi, ordering process through wesite ,not convenient. very time consume. complicated need go through prurchaser..... lucky , ur side have one team , email and quote faster then need passward lah. need apprval lah.. so time wasted. Thanks the email and quote team. beside purchaserrole, no have outside outdoor eezee teamsales , support all types of technical issue, doubt bout the ordering parts at eezee? comments and continouse feom user . Mr. ngTH”

Helpful Report

Posted 2 years ago

Hi Mr. ngTH, Thank you for sharing your feedback regarding the ordering process on our website. We appreciate your insights and understand that convenience and efficiency are crucial for our users. Rest assured, we take your comments seriously and continuously strive to improve our services. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 2 years ago

“I requested for Tax invoice and received the below email. I do not think it's professional way to send this email. Reply should be " We will forward you the tax invoice once it's available in our system" ***************************************** Hi Yumi, Unfortunately, the tax invoice will be available in our system in 1-2 working days if we submitted the DO to complete our delivery record. May I seek your assistance to sign the DO first?”

Helpful Report

Posted 2 years ago

Dear Yumi, Thank you for reaching out to us regarding the tax invoice. We apologize if our previous email did not meet your expectations, and we appreciate your feedback. Rest assured, we take your concerns seriously. We will promptly forward the tax invoice to you once it becomes available in our system. Your satisfaction is important to us, and we strive to provide professional and efficient service. If you have any further inquiries or require assistance, please feel free to contact us. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 2 years ago

“Eezee purchaser still not familiar with products. they need to learn to source for other similiar items in market. delivery date also not in time until buyer chase like mad.”

Helpful Report

Posted 2 years ago

Dear Gerald, Thank you for the time taken to share your feedback with us! We appreciate this as it helps us improve our services and better meet our customers’ needs. We will ensure that our team members receive additional trainings to enhance their knowledge of our offerings. If there are specific items you believe we should explore further, please feel free to share more details, and we’ll address them promptly. Your suggestion about sourcing similar items in the market is duly noted. We are committed to expanding our product range and exploring alternative options to better serve our customers. Furthermore, we sincerely apologize for any inconvenience caused by delays in delivery. Your feedback regarding the delivery date is essential to us. We are actively reviewing our processes to ensure timely deliveries and prevent situations where buyers need to follow up aggressively. Rest assured that we will take corrective measures to improve our service. Once again, thank you for choosing Eezee. We value your business and look forward to providing you with an improved experience in the future. Thank you and have a pleasant evening ahead! Sincerely, Eezee Customer Success Team

Posted 2 years ago

Eezee Pte Ltd is rated 4.0 based on 685 reviews