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Eezee Pte Ltd Reviews

4.1 Rating 524 Reviews
73 %
of reviewers recommend Eezee Pte Ltd
Company Reviews Product Reviews
6
 Metrics Info
4.1
Based on 524 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read Eezee Pte Ltd Reviews

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Charles De Souza
Verified Buyer
“Lead time is too long and minimum order is too many. Propose for improvement!”
Helpful Report
Posted 2 years ago
Dear Charles, Thank you for your feedback. We apologize if there are certain suppliers with longer lead time. This is currently being worked on as some challenges are still due to the impact of the pandemic situation. This is not the experience we want our buyers to have hence, we will do our best to coordinate with them to provide a better experience in the future. I know that things will be better as the world is now in the process of recovering from the said situation. Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd
Posted 2 years ago
Angela Ng (Acme Associates Pte Ltd)
Verified Buyer
“Hi, recently had purchase 1 no of Howard Leight HL400 Dispenser; this order has not been smooth, 1st there is an increase in price by the supplier, upon confirmation and delivery made - we realize the dispenser don't come with the cover; your staff told us that the supplier informed them that we need to separately buy the cover with Howard's brand earpiece! but if the dispenser doesn't come with the cover - the least should put a note on the webpage! we had enquired about this item since before Mid Jan, log the order on 21st Feb and to date, this is still pending. Hope we can have some action taken to close the case. Company: ACME Associates Pte Ltd Our PO# to Eezee: PO# 128427 dated 21st Feb 2022 Past experience was good, but this has been draggy.”
Helpful Report
Posted 2 years ago
Dear Angela, Thank you for taking my call. We sincerely apologize for all the frustration this has caused you but as I promised over the call, we will make this right for you. Feedback was also shared to the supplier to always put a caveat, especially for items that will require separate parts to be purchased separately to give clarity to our dear buyers like you. We highly value your feedback and we use this to fuel all upcoming improvements so that we can better serve you in the future. One of my Customer Success team members will reach out to you to make the necessary arrangements and update you accordingly which I will personally monitor as well. Thank you and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd
Posted 2 years ago
Anonymous
Verified Buyer
“Send email but no one responded to us . wan to make a repeat order no one reply back too.”
Helpful Report
Posted 2 years ago
Dear Candy, Thank you for your kind feedback. We do not receive your email. Please assist to resend to enquiry@eezee.com.sg. Yours Sincerely, Sue Yusro Sr Client Service Manager Eezee Pte Ltd
Posted 2 years ago
Anonymous
Verified Buyer
“We received quite a number of bouncing orders (cancellation after order had been placed). Meanwhile, there are numerous items come without catalogue for the user to find item that meets the requirements. Please look into these issues. Appreciate time taken to consider the user needs.”
Helpful Report
Posted 2 years ago
Dear Sir/Mdm, Thank you for your kind feedback. We are currently working on the improvement plan and we hope that will be able to cut down on the issue. The team will be constantly reviewing the process. We love to hear more from you too on the improvement. Merry Christmas and Happy New Year Stay Safe and Be safe always Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd
Posted 2 years ago
Anonymous
Verified Buyer
“Ordered three times so far just to finish the credits given by OCBC. First time it was great, 2nd time there was a massive delay but I was not told about the real reason, and then eezee pushed the blame to me. I would not have ordered the third time if it wasn't for the OCBC credits honestly.”
Helpful Report
Posted 2 years ago
Dear Mdm, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job. As you shared in your review, this was not the case for you and please accept our sincere apology. Our customers are the heart of our business and we understand you’re feeling disappointed about the delay. Please know we’d like to make this right for you. We’ve sent you an email and if you’d like to chat further, we do hope you will give us another opportunity to earn your business. Thank you, again for taking the time to share a review with us. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd
Posted 2 years ago
Anonymous
Verified Buyer
“The shipment was delayed due to additional cost. We did info you that we need the items in urgency, however, it is still delayed. The worse part is the increment in cost. This further delayed the shipment. The service guy was very friendly and helpful!”
Helpful Report
Posted 2 years ago
Dear Sir / Mdm, We are sorry to hear that the experience is not to your expectation. However, we will like to know more regards to the incident. Please feel free to write in directly to me (sue.yusro@eezee.com.sg). Stay safe and have a great week ahead! Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd
Posted 2 years ago
Lim Poh Eng (PSA Corporation Ltd)
Verified Buyer
“1) No details on the products / items 2) Lag of house keeping. Items / products inside the platform oftenly out of stock or phase out. As a result users have to cancel PO after purchase.”
Helpful Report
Posted 2 years ago
Dear Mr Lim, Thank you for your kind feedback. We valued all feedback which allow us to look into service improvement. Your feedback is being heard. We are working towards product improvement. We hope with the improvement in progress, we will be seeing more of your support with Eezee. Meantime, if you need further assistance do drop me an email Sue.yusro@eezee.com.sg. Stay safe and have a great week ahead! Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd
Posted 2 years ago
Jayendhar Gautham
Verified Buyer
“The product shown in image/description was different from what was delivered.”
Helpful Report
Posted 2 years ago
Dear Jayendhar, We appreciate your kind review. We would want to hear from you more regards to the product incident, you may drop the details to the undersigned at sue.yusro@eezee.com.sg Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd
Posted 2 years ago
Anonymous
Verified Buyer
“Experience few times after PO raised then inform that materials not able to deliver on time. And sometime need to choice alternative product or have to wait for few months to receive the order.”
Helpful Report
Posted 2 years ago
Dear Wei Min, Thank you for your kind feedback. I’m Sue, and I’m the head of customer service with Eezee. We’re ordinarily known for our exemplary customer experience here which is why I truly apologize for your recent experience with us. We have your details and will be in touch as soon as possible to try and make things right. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd
Posted 2 years ago
Borr (Crystal Offshore Pte Ltd)
Verified Buyer
“A fantastic setup for business user but here is my experience buying from Eezee, 1) Product enquiry at product page not answered until I contact Eezee. 2) Always have to go through Eezee staff via email when I have another product question. 3) After purchase, no clue when delivery will be made other than a range of days order will be delivered. Then out of the blue, got a call from deliveryman. 4) Told deliveryman to reschedule as there was no one in office to accept delivery. 5) No show on day of rescheduled delivery date. 6) Called Eezee customer service the next day but unable to confirm delivery time slot. 7) Compromise was reached that deliveryman will call at least 1 hour before making delivery. 8) Deliveryman just showed up and when asked why he did not call, he reply was 'I was not told' Good effort to set up this site but there is a lot to learn from established players like Lazada or Shoppee especially when it comes to delivery.”
Helpful Report
Posted 2 years ago
Dear Borr, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to sue.yusro@eezee.com.sg with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd
Posted 2 years ago
Anonymous
Verified Buyer
“You should have shipment status on your website, my previous order I have to call call center to follow up the status so no more order”
Helpful Report
Posted 2 years ago
Dear Sir / Mdm, We appreciate your kind feedback. We are extremely sorry with regards to the unavailability of shipment advise on our website. We are investigating the matter and work on improvement for our website. We love to hear more from you, you may email to me @ sue.yusro@eezee.com.sg. Hope to hear from you soon. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd
Posted 2 years ago
Lim Ming Hui
Verified Buyer
“Slow delivery date for 2 boxes of mask order, slow email reply. Stocks not up to date on website.”
Helpful Report
Posted 2 years ago
Dear Ming Hui, Thank you for your kind review. We are extremely sorry to hear about the delay you are surfacing. We are working hard to upgrade our system for our client best experience with Eezee. We hope to see more of your support soon too! Meantime, should you have other view or opinion you would like to share with us, feel free to drop me an email @ Sue.yusro@eezee.com.sg. I will be always happy to assist you. Your sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd
Posted 2 years ago
Bruno Massote
Verified Buyer
“My first experience was unfortunately very bad. I bought 2 simple items that were later confirmed as “out of stock”. I was then recommended 2 other options which I was not sure if were compatible or not. The Eezee team then had to contact the supplier to confirm that, which took almost a week. Finally after various emails and phone calls I was able to define which product had to be bought and pay the difference. The whole process took 2 weeks….I had a leakage to fix so certainly expected to have this sorted within a few days. Sharing this hopefully as constructive feedback. For the time being I would honestly not use the site anymore.”
Helpful Report
Posted 2 years ago
Dear Mr Bruno Massote, Sorry to hear about your experience. We will take this seriously and look into improving our delivery service. We really appreciate you taking time out to help us improve. Kind Regards Sue Yusro Sr Client Service Manager
Posted 2 years ago
Mitry
Verified Buyer
“Two times have experience with eezee, and both have problems. Defective items, not honest sellers - this what i found on this platform.”
Helpful Report
Posted 3 years ago
Hi Mitry, Sorry to hear about your experience. We will take this seriously and look into improving our seller and product quality. Thankful for the feedback and opportunities given to us so far. Hope that you can give us another chance again. Regards, Logan CEO, Co-founder
Posted 3 years ago
Richard Lu Say Chwee
Verified Buyer
“You need to simplify your website and make your it user friendly.”
Helpful Report
Posted 3 years ago
Hi Richard, Thank you for your feedback. We strive for excellence and would love to find out more about how we could better improve our user experience for our customers. If you don't mind, we will have someone to reach out to you in the next few days to engage and request for more information. Regards, Logan CEO, Co-founder
Posted 3 years ago
Eezee Pte Ltd is rated 4.1 based on 524 reviews
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