Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.03

4.0 Rating 668 Reviews

72 %

of reviewers recommend Eezee Pte Ltd

4.0

Based on 668 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 13th February 2025

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1) No details on the products / items 2) Lag of house keeping. Items / products inside the platform oftenly out of stock or phase out. As a result users have to cancel PO after purchase.”

Helpful Report

Posted 4 years ago

Dear Mr Lim, Thank you for your kind feedback. We valued all feedback which allow us to look into service improvement. Your feedback is being heard. We are working towards product improvement. We hope with the improvement in progress, we will be seeing more of your support with Eezee. Meantime, if you need further assistance do drop me an email Sue.yusro@eezee.com.sg. Stay safe and have a great week ahead! Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“The product shown in image/description was different from what was delivered.”

Helpful Report

Posted 4 years ago

Dear Jayendhar, We appreciate your kind review. We would want to hear from you more regards to the product incident, you may drop the details to the undersigned at sue.yusro@eezee.com.sg Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“Experience few times after PO raised then inform that materials not able to deliver on time. And sometime need to choice alternative product or have to wait for few months to receive the order.”

Helpful Report

Posted 4 years ago

Dear Wei Min, Thank you for your kind feedback. I’m Sue, and I’m the head of customer service with Eezee. We’re ordinarily known for our exemplary customer experience here which is why I truly apologize for your recent experience with us. We have your details and will be in touch as soon as possible to try and make things right. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“A fantastic setup for business user but here is my experience buying from Eezee, 1) Product enquiry at product page not answered until I contact Eezee. 2) Always have to go through Eezee staff via email when I have another product question. 3) After purchase, no clue when delivery will be made other than a range of days order will be delivered. Then out of the blue, got a call from deliveryman. 4) Told deliveryman to reschedule as there was no one in office to accept delivery. 5) No show on day of rescheduled delivery date. 6) Called Eezee customer service the next day but unable to confirm delivery time slot. 7) Compromise was reached that deliveryman will call at least 1 hour before making delivery. 8) Deliveryman just showed up and when asked why he did not call, he reply was 'I was not told' Good effort to set up this site but there is a lot to learn from established players like Lazada or Shoppee especially when it comes to delivery.”

Helpful Report

Posted 4 years ago

Dear Borr, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to sue.yusro@eezee.com.sg with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“You should have shipment status on your website, my previous order I have to call call center to follow up the status so no more order”

Helpful Report

Posted 4 years ago

Dear Sir / Mdm, We appreciate your kind feedback. We are extremely sorry with regards to the unavailability of shipment advise on our website. We are investigating the matter and work on improvement for our website. We love to hear more from you, you may email to me @ sue.yusro@eezee.com.sg. Hope to hear from you soon. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“Slow delivery date for 2 boxes of mask order, slow email reply. Stocks not up to date on website.”

Helpful Report

Posted 4 years ago

Dear Ming Hui, Thank you for your kind review. We are extremely sorry to hear about the delay you are surfacing. We are working hard to upgrade our system for our client best experience with Eezee. We hope to see more of your support soon too! Meantime, should you have other view or opinion you would like to share with us, feel free to drop me an email @ Sue.yusro@eezee.com.sg. I will be always happy to assist you. Your sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“My first experience was unfortunately very bad. I bought 2 simple items that were later confirmed as “out of stock”. I was then recommended 2 other options which I was not sure if were compatible or not. The Eezee team then had to contact the supplier to confirm that, which took almost a week. Finally after various emails and phone calls I was able to define which product had to be bought and pay the difference. The whole process took 2 weeks….I had a leakage to fix so certainly expected to have this sorted within a few days. Sharing this hopefully as constructive feedback. For the time being I would honestly not use the site anymore.”

Helpful Report

Posted 4 years ago

Dear Mr Bruno Massote, Sorry to hear about your experience. We will take this seriously and look into improving our delivery service. We really appreciate you taking time out to help us improve. Kind Regards Sue Yusro Sr Client Service Manager

Posted 4 years ago

“Two times have experience with eezee, and both have problems. Defective items, not honest sellers - this what i found on this platform.”

Helpful Report

Posted 4 years ago

Hi Mitry, Sorry to hear about your experience. We will take this seriously and look into improving our seller and product quality. Thankful for the feedback and opportunities given to us so far. Hope that you can give us another chance again. Regards, Logan CEO, Co-founder

Posted 4 years ago

“You need to simplify your website and make your it user friendly.”

Helpful Report

Posted 5 years ago

Hi Richard, Thank you for your feedback. We strive for excellence and would love to find out more about how we could better improve our user experience for our customers. If you don't mind, we will have someone to reach out to you in the next few days to engage and request for more information. Regards, Logan CEO, Co-founder

Posted 5 years ago

Eezee Pte Ltd is rated 4.0 based on 668 reviews