Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.07

4.1 Rating 518 Reviews

74 %

of reviewers recommend Eezee Pte Ltd

4.1

Based on 518 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 28th February 2022

Freddie Chong

Eezee Pte Ltd 5 star review on 7th February 2022

Anonymous

Eezee Pte Ltd 5 star review on 26th January 2022

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Eezee Pte Ltd 5 star review on 2nd January 2022

Phan Bunthoeun (E-Power House Co Ltd)

Eezee Pte Ltd 5 star review on 30th September 2021

Yuanita (PT BINTANG ANUGRAH SAMUELRENO)

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Listed item and confirmed payment, later item no stock and ask to buy more expensive item. No sure when refunds will be credited back?”

Helpful Report

Posted 1 day ago

“The platform is not user-friendly. It takes time to look for the item, as the majority are not listed in the catalog. Even the catalog items, but with a lengthy lead time and no stock. Although the system is supposed to assist, it actually causes us more stress and causes us to forget to place orders, which causes production to halt and delay.”

Helpful Report

Posted 1 week ago

“I didn't received any reply email from eezee”

Helpful Report

Posted 2 weeks ago

Dear Mimie, Thank you for bringing this to our attention. We appreciate your feedback regarding the email communication and will have the team contact you right away. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success team

Posted 2 weeks ago

“Wrong item sent.”

Helpful Report

Posted 1 month ago

“Received the item but it is different from the image shown on the website, it cannot be used. Very disappointed.”

Helpful Report

Posted 1 month ago

Dear Anthony, Thank you for bringing this to our attention. We apologize for the inconvenience you’ve experienced with the item not matching the website image. Your feedback is crucial to us, and we take it seriously. We will investigate this matter promptly and ensure that such discrepancies are addressed to prevent similar issues in the future. One of the Customer Success Executive will be reaching out to you to further investigate and have this sorted out the quickly. Once again, we apologize for any disappointment caused, and thank you for your patience and understanding. Have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 month ago

“item was wrongly delivered and it nearly took half a month to settle the issue”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for sharing your feedback with us. We are sorry for the inconvenience caused. This is not the experience we intend to deliver, and definitely take this as an improvement needed from our end. Have a great day & stay safe. Regards, Eezee Customer Success Team

Posted 1 year ago

“I was not given an expected delivery date when I completed my payment. It was only when I registered a query through your customer desk that I was advised of the delivery date. Then, the delivery date is only the arrival to the Philippine handler DHL. The latter did not immediately advise on the status of delivery. You even assumed that I was purchasing the product for ADB which I clarified as not so.”

Helpful Report

Posted 1 year ago

Dear Ernesto, Thank you for sharing your feedback with us. We are sorry to hear about your experience. This is not something that we pride ourselves on. We've escalated this internally and take this as room of improvement. Have a great day & stay safe. Regards, Eezee Customer Success

Posted 1 year ago

“1. invoice issued when order is not complete, this is not compliance. 2. as soon as quotation was given, PO is issued soonest, however many occurrence that there is non-stock availability issue arises which it is a bottleneck to our workflow.”

Helpful Report

Posted 1 year ago

Dear Jenny, Thank you for taking my call earlier & sharing your feedback with us. We are sorry for the inconvenience caused and this is not the experience that we intend to deliver. We will investigate this internally to avoid the same situation in the future. Again thank you for your kind patience & have a good day ahead. Regards, Eezee Customer Success Team

Posted 1 year ago

“THIS IS THE WORSE ECOMMERCE SITE I HAVE EVER USED! I made a recent online purchase at your website for MK electric wall switches (order number: 000012893663) This is my first time buying from Eezee and I am extremely disappointed that you guys sent me some wrong items! The wrong items are: 1) MK Electric 2 Gang 1 Way 16A Switch (R4782W1) Qty 3 You guys sent me a Honeywell R series rocker switch which looks so different from my old MK switch! 2) MK Electric 20A DP Water Heater (54787NWHSWHI) I purchased a 2-way water heater switch but you guys sent me a 1-way switch. See the 3rd picture which shows the back of the water heater switch showing it is 1-way mechanism Unfortunately my electrician has installed 1 of the 2-Gang 1 Way Switch before I realised it is not MK and it is Honeywell! I have sent all the pictures of the affected switches and the installed 2-Gang 1 Way rocker switch to your Customer Service and it has been weeks and NO SATISFACTORY RESOLUTION! I got a weak explanation from your crappy Customer Service Executive Reck that some MK brand is old already, therefore Honeywell is the replacement, he also mentioned MK and Honeywell is join/sharing branding now. How can you guys be selling an item (with pictures) which customer wants and delivering A TOTALLY DIFFERENT ITEM??!!! I do not agree with the explanation given below! Why am I able to buy the same items at hardware shops in Singapore? I have to buy those items at my own expense while I am stuck with these unusable Honeywell R Line switches! In addition, I bought a Water Heater 2-way switch but was given a 1-way switch instead! How can you guys be selling an item (with pictures) on your website but giving your customer the wrong items?!! I want those items to be REPLACED or REFUNDED! Please let me know how Eezee intends to resolve this!”

Helpful Report

Posted 1 year ago

Dear JC, Thank you for sharing your experience with us and taking my call. This is not the experience we pride ourselves on and we will make this right for you. We will investigate internally so we can avoid the situation moving forward and shall get in touch with you on Monday. Stay safe and have a pleasant weekend ahead! Sincerely, Raj Head of Customer Success Eezee Pte Ltd

Posted 1 year ago

“the catalog need to request up load for PR due to keep changing”

Helpful Report

Posted 1 year ago

Dear Sir/Ma'am, We appreciate you sharing your feedback with us. As much as we wanted to lock-in the prices for a longer time period, we're facing difficult times right now as cost of raw materials are unstable hence, it equates to frequent price changes from our suppliers/sellers as well. We understand that this makes it challenging when requesting PRs especially for our dear buyers but rest assured, we're doing our best to give the best pricing or can work with sourcing alternative items with better pricing. Thank you for your patience and understanding. Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“I've received the goods. One is good but one is damaged. The package is only plastic, without box and wrapping. The package is very bad. I've sent our claim, but no respons. Hope you'll help us to claim it. Thanks”

Helpful Report

Posted 1 year ago

Dear Elly, We're sorry to hear about your order. Our Customer Success Lead Ayu will take care of this for you and rectify ASAP. We'll also share the feedback to our supplier, to ensure the quality of items are checked prior delivery. Meanwhile, we apologize for not getting back to you sooner as the claims were sent to no-reply@reviews.io and noreply@eezee.sg which normally is not routed to the Customer Success Team. Rest assured, Ayu is already on the case and will rectify this for you. Once again, we apologize for the inconvenience caused and appreciate your patience and understanding. Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“Bad. Not buying again. I buy an item, paid up, and then i get an email saying the price has increased?? Eezee needs to honour the price that you put on the website. Basic fundamental in buying and selling.”

Helpful Report

Posted 1 year ago

Dear Gerard, Thank you for sharing your feedback, this is not the impression we want our buyers to have. We take this seriously and we will ensure corrective actions will be implemented right away. We will do our best to ensure all our product listings, product specification such as dimension, size and color along with product pricing are all updated to avoid future similar situation. Furthermore, we will proactively scan all active listings as well as remind and push our suppliers to ensure all listing information are accurate to better serve you in the future. Once again, we apologize for the inconvenience caused and we appreciate your patience and understanding on the said matter. Stay safe and have a wonderful evening ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“Very confuse, 1 item different price, no update,”

Helpful Report

Posted 1 year ago

Dear Hun Tian Chour, Thank you for sharing your feedback. We apologize for any inconvenience caused by this and would like to inform you that we reviewed the last ticket you had with the Customer Success Team and we were able to advise on the next steps. As additional support, one of my CS Lead was trying to get in touch with you to help further explain and resolve. We sent you an email, kindly advise your most convenient time so we can sort this out the soonest. Thank you for your patience and understanding. Stay safe and have a pleasant evening ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 1 year ago

“Rubbish. Order item A, item Z comes. 1 week later the idiotic mistake is still not resolved.”

Helpful Report

Posted 1 year ago

Dear John, We are sorry to hear about what happened. We will pass the information to our courier to ensure this won't happen again in the future. Meanwhile, we highly appreciate the time you took to speak to one of my colleagues to help sort this out. Once again, thank you for reporting the incident to us and giving us the chance to make it right for you. We are committed to providing our buyers with the best possible experience when using Eezee. Thank you and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 1 year ago

“Products ordered were very slow to be delivered. Items delivered were also wrong. To this day, my items have not been changed or monies refunded. I will NEVER buy from your stupid platform AGAIN!”

Helpful Report

Posted 1 year ago

Dear Elan, We apologize for the delay in delivery as well as if there has been a mix-up between sink plungers and rubber plungers from your order. Feedback was already given to our supplier and we hope we can make it up with you on your next order. I know that there's no amount of apology that can rectify the experience you had but we will take this as an opportunity to improve and hope we can do business again in the future. Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 1 year ago

“My goods were not delivered . I ordered 2 clamps of which only 1 came. Your staff promised to look into it for me but the item never came, Disappointed.”

Helpful Report

Posted 1 year ago

Dear Edwin, We apologize for any inconvenience caused by this. As soon as we got your feedback this morning, I connected with all relevant teams and we all worked closely to rectify and turn around the experience. Please expect the missing item delivered tomorrow, just in time before the holidays. Appreciate your patience and understanding on this and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 1 year ago

“Take a long time to source for a product When order something from eezee, i always receivce an email upon my orders saying that the item is out of stock, or the brand is not available. Wasting a lot of time.”

Helpful Report

Posted 2 years ago

Dear Nanthini, Thank you for taking the time to share your feedback. This is not the experience we want our customers to have hence, we're in the middle of making some improvements to bridge this gap. Stay tuned as we implement the said improvements to give a better experience for our dear customers like you. We apologize for any inconvenience this may have brought you but rest assured, improvements are underway and we thank you for your understanding and patience. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 1 year ago

“Where is my order!!!!???”

Helpful Report

Posted 2 years ago

Dear Simon, Thank you for sharing your feedback. I remember you shared the same feedback last Feb 2022 and I can see that there are 4 orders with lead time. I'm going to check with the supplier if there's any way to expedite this and will give you feedback ASAP. Once again, I apologize for this hiccup and appreciate your patience and understanding. Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“For Safety shoes your compnay had a very very bad safety stock and often run out of stockII Lead time are very long!! Please improve your stock pile!!”

Helpful Report

Posted 2 years ago

Dear Simon, Thank you for your feedback. We apologize if there are certain suppliers with longer lead time. This is currently being worked on as some challenges are still due to the impact of the pandemic situation. This is not the experience we want our buyers to have hence, we will do our best to coordinate with them to provide a better experience in the future. I know that things will be better as the world is now in the process of recovering from the said situation. Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“sorry to say this but your cargo is too unporfessional l, i still didnt get my item and in your website it said it ews delivered”

Helpful Report

Posted 2 years ago

Hi Romziee, We're truly sorry you had an unexpected experience with Eezee. We are in the process of improving our system on identifying items considered as "Dangerous Goods" to bridge the gap between both buyers and suppliers. This is a learning experience for us and hope we can make it up to you in the future. Thank and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

Eezee Pte Ltd is rated 4.1 based on 518 reviews