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Eezee Pte Ltd Reviews

4.1 Rating 519 Reviews

73 %

of reviewers recommend Eezee Pte Ltd

Company Reviews

Product Reviews

4.1

Based on 519 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 28th February 2022

Eezee Pte Ltd 5 star review on 7th February 2022

Eezee Pte Ltd 5 star review on 7th February 2022

Eezee Pte Ltd 5 star review on 26th January 2022

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Eezee Pte Ltd 5 star review on 2nd January 2022

Phan Bunthoeun (E-Power House Co Ltd)

Eezee Pte Ltd 5 star review on 30th September 2021

Yuanita (PT BINTANG ANUGRAH SAMUELRENO)

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible experience”

Posted 2 years ago

Dear Gladys, Thank you for your kind feedback. We are sorry to hear that you had an unexpected experience with Eezee. We will be writing to you to understand more about the incident. Have a great day ahead! Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“1)Received sms on 08122021 from TCK Express that delivery will be 'on the way' & received item at 8.51am. Was informed only an hour earlier ? ! I was on way to office & had to make a U turn ! No warning or 1 day's notice given. 2)Ordered on 23112021 but received 16 days later ! ?”

Posted 2 years ago

Dear Francis, Thank you for your kind feedback. We are sorry to hear that you encountered a delay with your purchase. Based on our investigation; 1. TCK is our delivery partner, Eezee delivery normally from 9 am to 6 pm. For future purchases, you may indicate either AM or PM prefer. We cannot accommodate specific timing at the moment. 2. Regards to your order placed on 23.11.2021, the item was only available on 07.12.2021. Moving forward delay notes will be informed. As we are working on an improvement plan, we hope to still be seeing you filling up your cart with Eezee! Merry Christmas and Happy New Year! Stay safe always. Yours Sincerely Sue YUsro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“Recently, I've ordered a 5litre vacuum oil from eezee. Firstly my delivery could not be delivered on time. I accepted the delay. It delayed, a further week, I accepted it as well. Finally, the supplier increased the price of the product by 11+ dollars and I was given the option to pay the increment or cancel the order. I don't feel it's right to pay for a product, wait for 1 month delay and be asked to pay an increment or cancel the order. Order made 28th oct, Eezee asked for extra top up on 29th November. I strongly feel that the supplier/ Eezee should Supply given I've already paid/transacted at an earlier date. This is not right at all. Nothing was done by eezee to waive anything at all. Extremely poor.”

Posted 2 years ago

Dear Lewis, Thank you for your kind feedback with regards to your recent purchase. Kindly allow us to investigate regards to the issue and we shall revert to you accordingly. Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“Dont have any tracking order, only can be seen when item has delivered and take a long time to deliver”

Posted 2 years ago

Dear Mr Haizi, Thank you for your kind feedback. We are truly sorry to hear that the service expectation had not been met. We will like to invite you to share with us more with regards to your feedback. You may email to Sue.yusro@eezee.com.sg Look forward to hear from you soon. Have a great day and week ahead! Stay safe Yours SIncerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“Surprised to hear from your customer service to inform us to write in to check instead of what is being advised on your website to call and enquire which I assume your biz is Supply Chain Mgt which you will have the info on the expiry of the product on your tracking system. But I have taken the risk of ordering it on 15-Oct without waiting for your info thru email enquiry (wrote in 15-Oct and responded on 18-Oct) and the delivery is quite fast.”

Posted 2 years ago

Dear Mr Pong, Thank you for your kind feedback. We do understood your kind concern regards to be doubly confirmed on the product expiry date. Eezee is a e-procurement platform whereby we work with multiple vendors to assist with our client purchase. We do not hold stock inventory on behalf of our vendor. So all expiry date details, we need to check with our respective vendors to get the details update. Cos even vendor product move by batch with different expiry date too. We hear your feedback and we are currently working with our vendors on this information too. However we are glad to hear that we able to provide the product you want and you able to get your product fast too. Dont make this as an only purchase, we hope to see you more often too! Have a great day and week ahead! Stay safe Yours SIncerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“This is my first using this platform to purchase items, I was very disappointed when Eezee was unable to honour the price and MOQ when PO had been issued. Eezee still ask me to advise whether to cancel or proceed? and still waiting for Eezee to reply why such a thing can happen.”

Posted 2 years ago

Dear Wong, Thank you for your kind feedback. We are sorry to hear that we are not meeting to your expectation. Regards to your kind incident, the team is looking into it and investigating the matter. We appreciate all feedback and this allow us to look into improvement we can work on to achieve that service excellence. We hope with the improvement plan, we will see more of your support. Have a great day and week ahead! Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“Eezee lacks understanding of procurement processes. Prices are high and staff are not trained. The website needs a lot of usability improvements. Procurement times are very long. Item description and pictures are poor. Disappointing.”

Posted 2 years ago

Dear Sir/Mdm, Thank you for your kind review. We appreciate your feedback as this will allow us to look into improvement towards service excellence. We appreciate if you may share with us the incident so we are able to identify the gaps. Feel free to send you email to the undersigned(sue.yusro@eezee.com.sg) Look forward to your kind reply. Stay Safe and Have a great week ahead! Yours sincerely Sue Yusro Eezee Pte Ltd

Posted 2 years ago

“I am disappointed that being a repeated customer, asking to exchange ( after 7 days) is not granted. The company actually has all my record of purchase and should not just say No as an easy way out. I am switching from DL to C5 envelope which means i will not use DL at all. The boxes are all unopened and untouched. I even allow the company to inspect the pristine condition boxes. Even until today, i continue to order C5 envelope from this company but their straight no is very disappointing. Give me the impression i am talking to a robot.”

Posted 2 years ago

Dear Sir/Mdm, Thank you for your kind feedback. We understand the frustration you feel. We will like to hear from you with regards to the incident. Please write in to me (sue.yusro@eezee.com.sg). We will like to investigate further the issue. Hope to hear from you soon. Stay safe and have a great week ahead! Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“not able to contact the people once product got issues . very disappointed”

Posted 2 years ago

“From: June Own Sent: Monday, 13 September 2021 11:36 AM To: Alvin Shaka Subject: RE: Refer To Inv OC-2108-000006085606 Hi Alvin , Well , is first time I heard of doing business no allow to exchange , this is no a refund case , just request a exchange and top up the balance if needed. It ready sad and disappointed your company treat a fist time purchase customer like this , I will say this is a first time and also is a last time buy anything from your website , Your Eezee Is a not trusted company. Best Regards, June Woon ASAS STEEL PTE LTD No 32 Sungei Kadut Way #03-01 Teambuild Industrial Building Singapore 728787 Tel: +65 6747 6828 Fax: +65 6745 9892 Hp: +65 8418 6272 From: Alvin Shaka Sent: Monday, 13 September 2021 11:23 AM To: June Own Subject: Re: Refer To Inv OC-2108-000006085606 Hi June Own, Thank you for waiting. we have discussed with our team and based on our Operational Procedure we would like to say sorry we cannot move with your last proposal. Thank you Alvin Shaka Mahasin Customer Success Team, Management Trainee Eezee Pte Ltd 4010 Ang Mo Kio Avenue 10, Techplace 1, #04-03, Singapore 569626 Tel: +65 6797 9688 Web: https://eezee.sg Complimentary 12 months on Google Workspace with our partner OCBC start digital. Click here for more information. On Thu, 9 Sep at 4:22 PM , June Own wrote: Dear Alvin , Can you help assist to exchange , I can top up the different I thought is window type for the word like “WinPaq” ,,, Please help, as we seldom use this no window one . Best Regards, June Woon ASAS STEEL PTE LTD No 32 Sungei Kadut Way #03-01 Teambuild Industrial Building Singapore 728787 Tel: +65 6747 6828 Fax: +65 6745 9892 Hp: +65 8418 6272 From: Alvin Shaka Sent: Thursday, 9 September 2021 2:48 PM To: June Own Subject: Re: Refer To Inv OC-2108-000006085606 Hi June Own, Dear Customer, Thank you for your feedback. After checking the system and our team, we found that your order item with the link below: https://eezee.sg/product/winpaq-peel-seal-white-envelope-4-5-x-9-75-inch-b4eefea914 While the items that you mentioned (with window envelope) has different link: https://eezee.sg/product/winpaq-peel-seal-white-envelope-11-4-x-24-1cm-500-sheets-box-ae461ec5c9 Kindly please notice this item is not returnable, refundable, or exchangeable once we place an order with the supplier. Please let us know if you have another consideration Alvin Shaka Mahasin Customer Success Team, Management Trainee Eezee Pte Ltd 4010 Ang Mo Kio Avenue 10, Techplace 1, #04-03, Singapore 569626 Tel: +65 6797 9688 Web: https://eezee.sg Complimentary 12 months on Google Workspace with our partner OCBC start digital. Click here for more information. On Thu, 9 Sep at 12:53 PM , Alvin Shaka wrote: Hi June Own, Thank you. We will check and get back to you soon Alvin Shaka Mahasin Customer Success Team, Management Trainee Eezee Pte Ltd 4010 Ang Mo Kio Avenue 10, Techplace 1, #04-03, Singapore 569626 Tel: +65 6797 9688 Web: https://eezee.sg Complimentary 12 months on Google Workspace with our partner OCBC start digital. Click here for more information. On Thu, 9 Sep at 11:38 AM , June Own wrote: Hi Dear Customer service , Please assist to check i order item 3 are 6Box Window Envelope . But received no window type , Photo attached for your Action . thanks Best Regards, June Woon ASAS STEEL PTE LTD No 32 Sungei Kadut Way #03-01 Teambuild Industrial Building Singapore 728787 Tel: +65 6747 6828 Fax: +65 6745 9892 Hp: +65 8418 6272 43060:1346768 43060:1346768”

Posted 2 years ago

“Very bad experience, I ordered the tenax on 2 July, only received 19 July after repeated calling customer service.”

Posted 2 years ago

Dear Sir/Mdm, We would like the opportunity to investigate your feedback further. Please could you contact me at sue.yusro@eezee.com.sg. We’ll work with you to resolve any issues as quickly as possible. Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“bought a coin sorter machine which can separate the old and new coins. however, was informed that it is out of stock and asked if we would like to take another model which cannot sort old coins. we agreed since we handle mostly new coins. However, machine is not usable with new coins instead of old coins. Been trying to settle for more than 1 week but issue still not settled.”

Posted 2 years ago

Dear Eunice, Thank you for your product review. We apologized that you are not getting the best experience from Eezee. As spoken earlier, we are looking into this issue and shall revert to you soonest. Moving forward, we hope to see your support again! Yours sincerely, Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“Base on my last 3 months experience, wrong item EEZEE source compare to item I am required, cancelling of PO due to item stock out, wrong item deliver to my store, price expensive compare to other seller, too little item information and photos, low photo qualities. kind of time wasting.”

Posted 2 years ago

Good Day Mr Ong, We would like to extend to you our most sincere apologies regarding the recent issues with your orders. Our key account team is looking into the issue and working on improvement strategy. We do hope to see you soon onboarding onto Eezee platform. Have a great day ahead! Stay safe and take care. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“Not responsible! Emphasised that I require single phase with 13amp! However, I still receive the item that require 15amp! Emailed Rinjani on 28th Jun but did not get any response till I called her! No news from thereafter! Called her again on 2nd July and promise a call back on the same day! Disappointment again as no call from your company! Bad experience, bad attitude!!!”

Posted 2 years ago

Dear Mr Ng, We are sorry that your experience at Eezee.com didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at [sue.yusro@eezee.com.sg]. Again, thank you for your feedback! Yours sincerely, Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“Did not have a enjoyable experience buying from website. Had problem with payment and acknowledgment. Contacted live chat for support and was told to wait while he/she find relevant person to help me but i was left waiting many hours for reply.”

Posted 2 years ago

Hi Kok Kiong, Sorry to hear about your experience. We admit that we are not perfect and very thankful for you to take out time to write feedback to help us improve. We will do an internal review to see how we can better our response time. Thank you! Regards, Logan CEO, Co-founder

Posted 2 years ago

“Terrible, I didn't receive my goods, nor received a refund, after an attempted delivery, which they only attempted to drop goods at the lobby of my condo, then text me to say they were there, by the time I got the text they had left, they didn't attempt to bring them to my apartment, then was told they will deliver again same day 8.30 pm, then got a text saying delivery would be scheduled another day, then received a call, saying delivery will be following week, then I said cancel the order, then got another call, saying delivery would happen next day, but never did, I wrote in, saying cancel the order, and refund, got no reply. If this is how you treat your customers you can be sure I will never order from you again, and the thousand of followers I have on social media I will recommend to never order from you.”

Posted 3 years ago

Hey Craig, Sorry to hear about your terrible experience with our logistic partner. I understand your problem and would love to address them as quickly as possible. We pride ourselves in providing a good end-to-end experience for our clients and we know this is totally unacceptable. I have requested for my customer service team to reach out to you about your order. If there's still no rectification on your end, feel free to email me at logan@eezee.com.sg and I will personally rectify it for you. Regards, Logan CEO, Co-founder

Posted 3 years ago

“Stop spamming us!!!”

Posted 3 years ago

Hi, We sincerely apologize for the spam. If you do not wish to receive any more emails from eezee.sg, kindly opt out all email types under your user profile. Thank you.

Posted 3 years ago

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Eezee Pte Ltd is rated 4.1 based on 519 reviews