Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.06

4.1 Rating 646 Reviews

73 %

of reviewers recommend Eezee Pte Ltd

4.1

Based on 646 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 13th February 2025

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some item actually no longer available but still can put up purchase order, maybe this cause some disturbance even though there is a substitute item like need to do price matching.”

Helpful Report

Posted 2 days ago

Hi Mr Wong, First of all, I really like to thank you for taking time to do this review. It means alot to us that our valuable clients are taking time to give us their honest feedback. I do recognize that we are still failing in many aspects in terms of user experience and causing inconvenience to you like what you described in the feedback. I want you to know that I take all feedback seriously and review how we can do better as a company. We have embarked on the digitalization journey since 2017, many challenges are still there on a day to day basis that my team have put their best foot forward to fix these issues. However, some issues such as up to date listing is very complex to solve but I want you to know that whatever that we do at the company is to focus on your experience and solve these issues long term. I wanted to take some time to share with you how we are planning to fix these issues long term so you can have comfort that we will gradually do better for you. 1) Fixed processes to ensure regular cadences with suppliers to update listing (ongoing) 2) Integrate into suppliers' backend system to automatically update listing (ongoing though not many suppliers actually have a system, more suitable for larger suppliers in the market) 3) Launch an AI tool to help suppliers update listing (ongoing - long term) Sorry that we failed to provide a great end to end experience and I really hope that you continue to give us the opportunity to serve you better while we work hard at solving these critical issues for you. Please feel free to reach out to me or my team anytime if you face any issues and I can assure you that we will do our best. Thank you.

Posted 2 days ago

“Easy to use but stocks and variety of items are not available much.”

Helpful Report

Posted 2 weeks ago

Hi Noraswan Latiff, Thank you so much for sharing your feedback with us — we’re glad you find our platform easy to use! We really appreciate you pointing out the limited stock and item variety. We’re continuously improving our inventory and adding more items to better meet your needs — your input helps us prioritize where to improve. If there’s anything specific you’d like us to carry in the future, please feel free to let us know — we’d love to hear from you! Thank you and have a great day ahead.

Posted 2 weeks ago

“Hi,am frustated at how Eezee works, feels so long for them to take time to help us (and somehow be a bottleneck). we have lots of project and need eezee to help, hope we have winwin WoW and no need for the client to remind eezee of the projects.”

Helpful Report

Posted 1 month ago

“I think the team need to be more friendly and responsive. Thanks.”

Helpful Report

Posted 1 month ago

“not enough exposure for our company for sales. our price is extremely competitve but not sure why we cannot sell high volume for our consumables as compared to Shopee.”

Helpful Report

Posted 2 months ago

“The platform could be improved by including the status of the customer order. Eg. Item packed, item picked up by logistic, item out for delivery etc. But I have to compliment your customer service officer (Nabilah). She really updated me on the status of my item. Normally when some customer service officer say they will update you, that is the last you hear of them and we need to call again or email again to get an update. You are lucky to have such a great staff.”

Helpful Report

Posted 3 months ago

“Not many items can be search from Eezee website and some of the items quality are not ideal(storage for quite some times). If possible items that display in Eezee with quantity balance to avoid not enough quatity when ordering.”

Helpful Report

Posted 3 months ago

“Your online order processing is taking longer. Also there is room to improve for your customer service. You may pull out the email conversations from my recent ticket 609761 to know the details. Seems your customer service is not paying attention to my request before acting.”

Helpful Report

Posted 4 months ago

“Can find most of the item.”

Helpful Report

Posted 5 months ago

“1. Hope can waive some cheap orders with delivery charges. If you deliver to different buyers of same area, don't have to charge every item. 2. Price is abit high compare to others.”

Helpful Report

Posted 5 months ago

“Please have time to review your qoutation validity when invited for Ariba RFQ, the qoute validity for each event are crucial decision for our end user to decide on which vendor to award to. Current RFQ Eezee participated had issues where qoute validity only valid for 14 days instead of 90 days.”

Helpful Report

Posted 5 months ago

“Hi CEO of the Eezee, 1: Comparision to the platform, the price list more on high site. 2: Sometime we found the delivery date are diffrent what stated in your platform. 3: The source of the item it take longger then before. I would like to send a thank you to your staff-Azan take a pro active to solve many delay cases with PSA.”

Helpful Report

Posted 5 months ago

“1. material or part searching capability is lack on technical knowledge and competency 2. lack of invoicing for service was done or material has delivered”

Helpful Report

Posted 7 months ago

“I have a unfavour case of refund , is due to EEZEE given reason of change of require MOQ for my order size 250ml or accept of reduce to smaller size Loctite 586 (50ML) The solution is cancell of order . MY order number is SG-SO-241000015735 -- Yuan yi engineering & trading My doubt is change of MOQ will is have to burden my customer”

Helpful Report

Posted 8 months ago

“Product came relatively quickly and in good condition. However, need more updates on delivery progress.”

Helpful Report

Posted 8 months ago

“The Company still new to me, but when I requist quotation it take sometime to respone.”

Helpful Report

Posted 8 months ago

“Hi, you should update you payment method in your website. As your is doing B2B business, the pay now option should have included a UEN number instead of only QRcode. All your support staff is given a standard reply and never read through the email they send to customer which make me confuse.”

Helpful Report

Posted 9 months ago

“I made an order on wednesday, 28/08 and after 1 week i have yet to recieve it. i had to personally email the customer service in order to get the status of my delivery. Just to know that my shipment got a delay and i only received the stock on 17/09. Customer service did a great job on following up regarding the shipment delay. However i feel like there should be improvement on regards of informing customer the status od delivery especially when there is a delay.”

Helpful Report

Posted 10 months ago

“The item orderd were delivered. Prior to the delivery we made several enquires as to when the item will be deliverd, but receive no reply.”

Helpful Report

Posted 10 months ago

“A quicker response would be greatly appreciated.”

Helpful Report

Posted 11 months ago

Dear Sir/Maam, Thank you for your feedback and highlighting the importance of prompt responses. We value your input and are committed to improving our communication efficiency. Please rest assured that we're actively working on this and aim to provide quicker responses moving forward. If there's anything you'd like to discuss further or if you have other suggestions, please feel free to reach out. Thank you and have a pleasant day ahead. Sincerely, Eezee Customer Success Team.

Posted 11 months ago

Eezee Pte Ltd is rated 4.1 based on 646 reviews