Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.04

4.0 Rating 660 Reviews

72 %

of reviewers recommend Eezee Pte Ltd

4.0

Based on 660 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 13th February 2025

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seeking for some improvements on lead time.”

Helpful Report

Posted 3 weeks ago

“I would like to share some feedback regarding the product catalogue. To improve the user experience and assist customers in selecting the right product, I suggest providing more detailed information about each item. This could include specifications, usage recommendations, and comparison options. Additionally, it would be helpful if the lead times mentioned on the website are kept accurate and consistently updated. Clear and reliable delivery timelines are essential for planning and decision-making. Thank you for considering this feedback. Best regards, Rajesh”

Helpful Report

Posted 1 month ago

“Hi, I will praise that the portal has been a good platform for buyer. Industry experience and the business knowledge and needs are important. For our aerospace industry, we treasure customer service team to understand the quality needs of the aviation world. COC is a must for our purchase. Dedicated or personalized CS team to the specific industry can foster good working relationship and manage expectation well. Sometimes, it takes too long for a return quotation compared to other direct vendors, who can provide within 2 working days. Some platform can provide exclusive prices for corporate customers in their account and this will entice users as a privileged to continue buying from these platforms. Overall, the CS team are polite and helpful but the industries need more technical such as recommendation and personal touch services. Thank you.”

Helpful Report

Posted 2 months ago

“I appreciate that Eezee made it easy to submit invoice without a PO, however the team that was handling it kept making mistakes in providing the right catergory that it took many weeks and too many communications just to correct the errors. So for this, I cannot believe the extra time and effort it took on my end to follow up and to eventually have the payment processed to the vendor. I think this is something the Eezee can work on, so that it is a one-time submission, without all that back and forth communications.”

Helpful Report

Posted 2 months ago

“Request DO/Invoice when deliver the goods to Shimano Singapore. Many requester feedback is isuue for waiting the Invoices after received the items. please improve is area. Thanks.”

Helpful Report

Posted 3 months ago

Hi Ms. Leong, Thank you so much for sharing this feedback with us. We completely understand how important it is for your team to receive the Delivery Order and Invoice on time, and we’re sorry for the inconvenience caused by any delays. For your reference, once the Delivery Orders and Invoices are uploaded into our system, you can also download them directly anytime from your dashboard at our website. Hopefully, this gives you a quicker and more convenient way to access the documents whenever you need them. At the same time, we’re also reinforcing our internal process to make sure documents are uploaded and provided promptly. Your feedback is truly valuable to us, and we’ll continue working hard to improve your experience. Thank you and have a great day ahead.

Posted 2 months ago

“Hi Logan, Thanks for taking this opportunity for us to give feedback on eezee performance. To be frank some cases, we need to remind your team to update us rather than Eezee to initiate the update. Also the leadtime is slower than expected. I do hope this will be improved in the future performance, thank you”

Helpful Report

Posted 4 months ago

Hi Wini Susiyani, Thank you for taking the time to share your feedback. We truly understand how important timely updates and reliable lead times are to your day-to-day operations. While the arrangement with a referred supplier followed a slightly different process, we recognize that the experience still reflects on us. To address this, we have taken steps to improve our internal coordination — so we can keep you better informed and aligned at every stage. We truly appreciate your input and we’re committed to serving you better each time. Thank you

Posted 4 months ago

“Some item actually no longer available but still can put up purchase order, maybe this cause some disturbance even though there is a substitute item like need to do price matching.”

Helpful Report

Posted 4 months ago

Hi Mr Wong, First of all, I really like to thank you for taking time to do this review. It means alot to us that our valuable clients are taking time to give us their honest feedback. I do recognize that we are still failing in many aspects in terms of user experience and causing inconvenience to you like what you described in the feedback. I want you to know that I take all feedback seriously and review how we can do better as a company. We have embarked on the digitalization journey since 2017, many challenges are still there on a day to day basis that my team have put their best foot forward to fix these issues. However, some issues such as up to date listing is very complex to solve but I want you to know that whatever that we do at the company is to focus on your experience and solve these issues long term. I wanted to take some time to share with you how we are planning to fix these issues long term so you can have comfort that we will gradually do better for you. 1) Fixed processes to ensure regular cadences with suppliers to update listing (ongoing) 2) Integrate into suppliers' backend system to automatically update listing (ongoing though not many suppliers actually have a system, more suitable for larger suppliers in the market) 3) Launch an AI tool to help suppliers update listing (ongoing - long term) Sorry that we failed to provide a great end to end experience and I really hope that you continue to give us the opportunity to serve you better while we work hard at solving these critical issues for you. Please feel free to reach out to me or my team anytime if you face any issues and I can assure you that we will do our best. Thank you.

Posted 4 months ago

“Easy to use but stocks and variety of items are not available much.”

Helpful Report

Posted 5 months ago

Hi Noraswan Latiff, Thank you so much for sharing your feedback with us — we’re glad you find our platform easy to use! We really appreciate you pointing out the limited stock and item variety. We’re continuously improving our inventory and adding more items to better meet your needs — your input helps us prioritize where to improve. If there’s anything specific you’d like us to carry in the future, please feel free to let us know — we’d love to hear from you! Thank you and have a great day ahead.

Posted 5 months ago

“Hi,am frustated at how Eezee works, feels so long for them to take time to help us (and somehow be a bottleneck). we have lots of project and need eezee to help, hope we have winwin WoW and no need for the client to remind eezee of the projects.”

Helpful Report

Posted 6 months ago

“I think the team need to be more friendly and responsive. Thanks.”

Helpful Report

Posted 6 months ago

“not enough exposure for our company for sales. our price is extremely competitve but not sure why we cannot sell high volume for our consumables as compared to Shopee.”

Helpful Report

Posted 7 months ago

“The platform could be improved by including the status of the customer order. Eg. Item packed, item picked up by logistic, item out for delivery etc. But I have to compliment your customer service officer (Nabilah). She really updated me on the status of my item. Normally when some customer service officer say they will update you, that is the last you hear of them and we need to call again or email again to get an update. You are lucky to have such a great staff.”

Helpful Report

Posted 7 months ago

“Not many items can be search from Eezee website and some of the items quality are not ideal(storage for quite some times). If possible items that display in Eezee with quantity balance to avoid not enough quatity when ordering.”

Helpful Report

Posted 8 months ago

“Your online order processing is taking longer. Also there is room to improve for your customer service. You may pull out the email conversations from my recent ticket 609761 to know the details. Seems your customer service is not paying attention to my request before acting.”

Helpful Report

Posted 9 months ago

“Can find most of the item.”

Helpful Report

Posted 10 months ago

“1. Hope can waive some cheap orders with delivery charges. If you deliver to different buyers of same area, don't have to charge every item. 2. Price is abit high compare to others.”

Helpful Report

Posted 10 months ago

“Please have time to review your qoutation validity when invited for Ariba RFQ, the qoute validity for each event are crucial decision for our end user to decide on which vendor to award to. Current RFQ Eezee participated had issues where qoute validity only valid for 14 days instead of 90 days.”

Helpful Report

Posted 10 months ago

“Hi CEO of the Eezee, 1: Comparision to the platform, the price list more on high site. 2: Sometime we found the delivery date are diffrent what stated in your platform. 3: The source of the item it take longger then before. I would like to send a thank you to your staff-Azan take a pro active to solve many delay cases with PSA.”

Helpful Report

Posted 10 months ago

“1. material or part searching capability is lack on technical knowledge and competency 2. lack of invoicing for service was done or material has delivered”

Helpful Report

Posted 1 year ago

“I have a unfavour case of refund , is due to EEZEE given reason of change of require MOQ for my order size 250ml or accept of reduce to smaller size Loctite 586 (50ML) The solution is cancell of order . MY order number is SG-SO-241000015735 -- Yuan yi engineering & trading My doubt is change of MOQ will is have to burden my customer”

Helpful Report

Posted 1 year ago

Eezee Pte Ltd is rated 4.0 based on 660 reviews