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Eezee Pte Ltd Reviews

4.1 Rating 518 Reviews

74 %

of reviewers recommend Eezee Pte Ltd

Company Reviews

Product Reviews

4.1

Based on 518 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 28th February 2022

Eezee Pte Ltd 5 star review on 7th February 2022

Eezee Pte Ltd 5 star review on 7th February 2022

Eezee Pte Ltd 5 star review on 26th January 2022

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Eezee Pte Ltd 5 star review on 2nd January 2022

Phan Bunthoeun (E-Power House Co Ltd)

Eezee Pte Ltd 5 star review on 30th September 2021

Yuanita (PT BINTANG ANUGRAH SAMUELRENO)

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, We have rcvd all total of 30 tin in good condition except for 1 of the tin found slide dented. Just a feedback to the delivery man who was delivered our order item is not friendly. He call us to take the item at our void deck. Reason given that he got no trolley. End up using our trolley to load all 30 tin. He claim that my maid steal 1 of the tin. Later found up that the 1 tin that was missing left inside his vehicle and appologise. Thank you.”

Posted 1 month ago

“Please do deliveries in the morning. Some items are urgent and if they are delivered at the end of the week, nearing the end of office hours It will be hard on us. Also out of the 12 boxes of A4 paper i buy frequently, there's always 1 that is unusable due to defect.”

Posted 1 month ago

Dear Sir/Ma'am, Thank you for sharing your valuable feedback with us. We appreciate it as they help us enhance our services and meet your expectations. Regarding the delivery timing, your concern about receiving items at the end of the week, especially during office hours, is well noted. We understand the importance of timely deliveries, particularly when certain items are urgent. Rest assured that we will review our delivery schedules to prioritize morning deliveries whenever feasible. Meanwhile, regarding the quality of the A4 paper, we deeply regret the recurring issue you’ve encountered. It is unacceptable that one out of the 12 boxes you frequently purchase is unusable due to defects. We take product quality seriously, and we are committed to resolving this matter promptly. One of our senior Customer Success Executive will be reaching out to you to get more information in order for us to send a feedback to our seller. Once again, we apologize for any inconvenience you’ve faced. Your satisfaction is our priority, and we appreciate your patience and understanding. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 month ago

“Many items in EEZEE are not in SAESL's catalogue,hopefully EEZEE can convince SAESL to add items into their catalogue.”

Posted 1 month ago

Dear Charles, Thank you for sharing, your feedback is valuable to us. We appreciate your insights regarding the availability of items in Eezee compared to SAESL’s catalogue. We understand that having a comprehensive range of products is essential for our customers. Rest assured, we take this seriously and continuously work to enhance our offerings. We will have our BD engage with SAESL to explore opportunities for expanding your catalogue. Our goal is to provide you with a seamless experience and access to a wider selection of items. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 month ago

“Pretty many of items are not available while some are so nice to get supplied”

Posted 6 months ago

Dear Cirebon Procurement, Thanks for sharing your feedback. As we expand our business in Southeast Asia, we aim to get more suppliers onboard to cater to your buying needs. It's only a matter of time until we fulfill this for our dear customers like you. We appreciate your business and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 3 months ago

“It will be good to timely update us the delivery date for each items within the same PO, as different items may come from different vendors hence delivery dates differ within the same PO, to avoid confusion as much as possible, as we need to keep track clearly of each items received, and lead time for those not received.”

Posted 9 months ago

Dear Eileen, Thank you for writing back to us to share your feedback. We acknowledge that this is an area of improvement and we're closely working internally together with our sellers to ensure we get these information across to our dear buyers timely for better tracking and monitoring. On the interim, we will ensure that our dedicated Customer Success Executive will always be available to answer all your enquiries. We appreciate your patience and understanding while we work towards improving our current process to better serve our customers in the future. Thank you and have a pleasant day ahead! Sincerely. Eezee Customer Success Team

Posted 6 months ago

“Items arrived in good condition. Best price in town. But delivery took 2 weeks.”

Posted 10 months ago

Dear Victor, Thank you for taking the time to write to us. We acknowledge that your order delivery time could be improved and we apologize for any inconvenience cause. We will take this a learning experience and do things better next time around. Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 10 months ago

“First time purchase from Eezee, when quoted, they stated is ex-stock subject to prior sale. Once we confirmed order, they need 3 - 7 working days to check the stock. It's really not acceptable as our customer is urgent need the item. At the end the seller email item no stock and counter offer alternative item.”

Posted 10 months ago

Dear sir/madam, Thank you for sharing your feedback. We will take this as a learning experience and pass on the feedback to our supplier to avoid similar situation/s in the future. We understand that as a customer anything urgent might disrupt an operation or task from your end and we sincerely apologize for any inconvenience caused. We strive to make our dear buyers to have a delightful experience hence, we will ensure that this feedback will be shared to our suppliers for process improvement and ensure this won't happen again in the future. Once again, we appreciate your feedback and wishing you a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 10 months ago

“price is 10% higher that wholeseller. B2B platform suppose to have the benefit of eliminating all the middleman and thus lower cost to buyer. Do not seem to be the case.”

Posted 10 months ago

Dear Eng Ham Lee, We appreciate your feedback and we apologize if you find some of the pricing not competitive. In efforts to help you with your requirement/s that's within your budget, please reach out to enquiry@eezee.com.sg. We'd love to hear from you and help you out. If you're looking to purchase certain item/s with a specific budget in mind, our Customer Success Team can help source for an alternative offers that's within your budget range. Looking forward to hear from you! Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 10 months ago

“No follow delivery date”

Posted 11 months ago

Dear Customer, Thank you for sharing your feedback. As we strive to provide a delightful experience to our customers, we are here to support any arrangement requested. However, we work with 3rd party, hence some errors beyond our control. We sincerely apologize for this. Have a nice day & stay safe. Regards, Eezee Customer Success Team

Posted 11 months ago

“Hi Mr. Logan, thank you for allowing your customer to feedback. We are currently facing an issue with self-quotation where PO amount is less than $200 and a delivery charge is imposed. Then, we have to contact Mr. Fuad to reissue a fresh quotation without delivery charge and consolidate all pending orders and deliver when the amount exceeds $200. Then, we have to cancel the self-quotation. This makes the purchase process very inconvenient and users dislike using it.”

Posted 11 months ago

Dear Mr. Soh, Thank you for sharing your feedback & we are sorry for the inconvenience caused. We've escalated this to our BD & shall contact you soonest. This is not something that we'd like to provide, hence we are working on this. Meantime, our Customer Succes will be available to assist with your inquiries. Have a nice day & stay safe. Regards, Eezee Customer Success Team

Posted 11 months ago

“Good morning Mr Logan Tan, thanks your mail requesting feedback after my purchase from Eezee. In fact I made some feedback comments shortly (a day or two) I received the delivery of my order. So far there was no acknowledgement from your staff. Perhaps you might want to retrieve my feedback comments. Thank you and have a great day!”

Posted 11 months ago

Dear Andrew, Good day to you. I hope you're doing well. We appreciate the feedback given in the survey comments and we acknowledge that there's room for improvement. Rest assured, for your future orders, we will carefully handle this with care to avoid any inconvenience. We value your feedback and we always aim to give the best experience to our customers. We apologize for any inconvenience you may have encountered but rest assured we will share the feedback with our 3rd party logistics partner to give you a much smoother and more pleasurable experience moving on. Thank you and have a pleasant day ahead! Regards, Eezee Customer Success Team

Posted 11 months ago

“I do not like the inability to track my package.”

Posted 1 year ago

Dear Barton, Thank you for writing your feedback. We acknowledge that there are things that we need to improve and we are happy to tell you that our team is working on that. As this might take time to release, feel free to always contact our Customer Success at enquiry@eezee.com.sg or call us at +65 6797 9688 for any assistance needed. We are more than happy to assist you. Have a great day ahead & stay safe. Regards, Eezee Customer Success Team

Posted 11 months ago

“Improvements in the lead time will help us manage our operations more effectively.”

Posted 1 year ago

Dear Charles, Thank you for sharing your feedback with us, this is highly appreciated. We strive to provide a delightful experience for our customers, hence we will always do our best to assist you. We are working closely with our sellers to improve this. Meantime, shall you need any assistance feel free to contact us. Have a great day ahead & stay safe. Regards, Eezee Customer Success Team

Posted 1 year ago

“After I ordered online, your sales rep called 3 times to confirm my order regardless the fact that I even sent them photos of the products.”

Posted 1 year ago

Dear Customer, Thank you for sharing your experience with us. As we strive to provide a delightful experience to our customers, your feedback is well-noted. We are taking this as a room for us to continuously improve and looking forward to assisting you again in near future. Have a great day ahead & stay safe. Regards, Eezee Customer Success Team

Posted 1 year ago

“- I felt that Eezee has a high turnover rate as I used to liaise with 3 ex-bd managers and they left after working for 6 months. - sometimes it's frustrating to order products from Eezee as 1) after I have saved the product to the favorite list, a week later, the same link is no longer available and, 2) I have to inform Team Eezee and they have to source for products, and I have in-return; to wait for a few days for the product to be sourced before I am able to place an order for the items. - a year ago, shopping at Eezee was very convenient as the saved item to Favourite was still available after some time. Now, to be honest, there is no point saving it to the "favorite" list as I am still able to click on the link but it will direct me to the "not available" page. it's not that user-friendly. In fact, searching for items is more accurate and time-saving. - company VIP account; credits are not being reset on the 1st of every month. I used to email the ex-bd managers requesting for reset of credit when in fact, I was informed that Finance will do the credit reset every month. Would appreciate it if you're able to look into this especially. Thank you for taking the time to read this short review.”

Posted 1 year ago

Dear Hui Ling, Thank you for taking the time to give feedback about your experience with us. We are sorry for the inconvenience caused and we assure you that this is not what we pride ourselves in. As we've escalated the feedback to the relevant department, we are looking forward to discussing this further with you. Have a great day ahead & stay safe. Regards, Eezee Customer Success Team

Posted 1 year ago

“Best is to informe the delivery package status. 1. Order received - Date 2. Order pack pending delivery - Date 3. Order shipped and expected delivery - Date 4. Order arrival message. - this information was provided.”

Posted 1 year ago

Dear Victor, Thank you for taking the time to share your feedback with us. We admit that there are things that we need continuously improve, hence we will share this with our Tech Team to further review. Shall you need further assistance, feel free to drop us an email at enquiry@eezee.com.sg or you can call us at +65 6797 9688. Have a great day ahead & stay safe. Regards, Eezee Customer Success Team

Posted 1 year ago

“I have purchased from this platform more than 3 times. Every time I encounter different surprises. The first time, the color of my goods delivered was wrong and took weeks to settle. Second-time delivery took about a month because of the price increase, and source of the part after all the payment. it is very inconvenient to increase the price after paying. But the replied I get is If refuse to top up the 8 dollars, then I can cancel my order after waiting for so long.”

Posted 1 year ago

Dear Sir/Ma'am, Thank you for leaving your feedback. We strive incredibly hard to make every customer experience enjoyable and we acknowledge that there are things that we need to improve hence, we will take this as a learning and do our best to give you a better experience moving forward. Have a nice day & stay safe. Regards, Eezee Customer Success Team

Posted 1 year ago

“Heard of this company when I started to do online purchase n recently I bought an item from the company as the price is right. Wanted to try out this company other than just taking pricing as the only deciding factor. Areas to improve is online payment process which was a challenge. I have to follow up with customer service, which is helpful, to ensure that the company actually received my payment. It is not an automated process. Then there was no shipping info, again I have to follow up. Without any shipping info, the item was delivered. Luckily I was at home during delivery. Those are the areas that this company must improve. Will I purchase again, not for now till I see some good feedback from other buyers.”

Posted 1 year ago

Dear Andy, Thank you for sharing your experience with us. Reading through your feedback, we really appreciate your concern. Therefore, we definitely will pass this on to our Tech Team to help us improve in order to provide a more delightful experience for your future orders. Thank you & stay safe. Regards, Eezee Customer Success Team

Posted 1 year ago

“My concern is your delivery time which took 8 days to arrive. Eezee is a Singapore company. And you have stocks on the counter. And shopping malls. Lazada does a good job with delivery within 3 days if products are available in Singapore. Ninja provides safe delivery. You need to be more competitive.”

Posted 1 year ago

Dear Seah, Thank you for sharing your experience with us and we appreciate feedbacks like this. We apologize if your order took time to be delivered. We will take this as an area to better improve our services in the future. We will work double time to ensure our dear buyers like you gets the best experience moving forward. Once again, we apologize for any inconvenience this may have caused and we will take learnings and improve. Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 1 year ago

“Delivery time should improve, far slower than other e-commerce sites”

Posted 1 year ago

Dear Sir/Ma'am, Thank you for your kind feedback. We will share this with our Logistics party to improve the delivery time. Currently, our standard delivery takes 5-7 working days and at times depends on stock availability. However, we are more than happy to do our best to meet your desired delivery date. Kindly reach out to the Customer Success Team so we can make the necessary arrangements and assist you accordingly. Thank you & have a nice day. Regards, Eezee Customer Success Team

Posted 1 year ago

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Eezee Pte Ltd is rated 4.1 based on 518 reviews