Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.06

4.1 Rating 646 Reviews

73 %

of reviewers recommend Eezee Pte Ltd

4.1

Based on 646 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 13th February 2025

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My concern is your delivery time which took 8 days to arrive. Eezee is a Singapore company. And you have stocks on the counter. And shopping malls. Lazada does a good job with delivery within 3 days if products are available in Singapore. Ninja provides safe delivery. You need to be more competitive.”

Helpful Report

Posted 2 years ago

Dear Seah, Thank you for sharing your experience with us and we appreciate feedbacks like this. We apologize if your order took time to be delivered. We will take this as an area to better improve our services in the future. We will work double time to ensure our dear buyers like you gets the best experience moving forward. Once again, we apologize for any inconvenience this may have caused and we will take learnings and improve. Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 2 years ago

“Delivery time should improve, far slower than other e-commerce sites”

Helpful Report

Posted 2 years ago

Dear Sir/Ma'am, Thank you for your kind feedback. We will share this with our Logistics party to improve the delivery time. Currently, our standard delivery takes 5-7 working days and at times depends on stock availability. However, we are more than happy to do our best to meet your desired delivery date. Kindly reach out to the Customer Success Team so we can make the necessary arrangements and assist you accordingly. Thank you & have a nice day. Regards, Eezee Customer Success Team

Posted 2 years ago

“Ordered 2 times and both times orders faced problems. 1st time, 1 week after order confirmation then told the items were out of stock and that delivery will delay and few times informing said find any vendor had stock and arranged delivery then after the email said is miscommunication. Delivery was dragged. 2nd purchase after receiving the order confirmation email, came another email showing a different item and told item need customize and delivery will delay. Informed that the item was wrong and the Customer team reply a misleading listing we have on the website, seller just inform us that the picture is quite different from the listing. This gives us no confidence in your services.”

Helpful Report

Posted 2 years ago

Dear Rosalie, Thank you for sharing your experience with us. This is not the kind of service we pride ourselves to deliver to our dear buyers like you and will learn from this in order to make it up to you in the future. We acknowledge that things could've been handled better and will work closer with our suppliers to ensure we mitigate and improve the overall experience. Rest assured, we take feedbacks like this very seriously and will work towards a better experience in the future. Once again, thank you for your kind understanding and have a pleasant day ahead. Stay safe. Sincerely, Eezee Customer Success Team

Posted 2 years ago

“I also would like to buy 1 l or gl of THF ( lower grade for use as solvent )”

Helpful Report

Posted 2 years ago

Dear Hans, Thank you for reaching out, one of our Customer Success Executive will be contacting you to further assist here. Thank you for your patience. Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 2 years ago

“I will take it if the good price”

Helpful Report

Posted 2 years ago

Dear Heru, Thank you for sharing your experience with us, we value your feedback and you may reach out to our Customer Success Team if you find the price to be outside your budget. We can help source an alternative option for you and work within your budget. Sincerely, Eezee Customer Success Team

Posted 2 years ago

“Some issue with the delivery, some items that were stated in the DO was missing in the delivery. Support personnel was helpful in resolving the issue.”

Helpful Report

Posted 2 years ago

Dear Chee Kuan, Thank you for sharing your feedback. We're sorry to hear about your experience. Rest assured, your feedback was already shared with our supplier and we will do our best to not let this happen again in the future. Meanwhile, we are pleased to know that the Customer Success Executive was able to help resolve this issue for you. For any help and assistance, you may reach out to our Customer Success Team and we'll be more than happy to assist. Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 2 years ago

“after confirmed and payment make, told price increase, cancel order or extra is bad, but delivery "fast", not sure it's true fast or a makeup show”

Helpful Report

Posted 2 years ago

Dear Lee Teck Khing, Thank you for sharing your feedback. We apologize for any inconvenience this has caused you. We will add and share this with our suppliers, especially with updating price changes with the listings to avoid future similar situations. We thank you for your kind understanding and patience. Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 2 years ago

“Expected more faster delivery”

Helpful Report

Posted 2 years ago

Dear Jimmy Lyn, Thank you for sharing your feedback. We're sorry to hear about your experience. Usually, our standard delivery takes 5-7 working days and depends on stock availability. However, you may reach out to the Customer Success Team so we can make arrangements and do our best to meet your desired delivery date. Thank you and have a pleasant day ahead. Sincerely, Eezee Customer Success Team

Posted 2 years ago

“The website don't allows me to see if the items was delivered yet, and the email for enquiry is not valid. My enquiry was bouncedback. N best part is instead of delivering to the mentioned address, it was sent to my place n I need to deliver to the actual location myself. But at least I got what I wan.”

Helpful Report

Posted 3 years ago

Dear Juvinia, Thank you for taking my call earlier and I apologize for any inconvenience caused by this. We will ensure all mentioned challenges get addressed. Appreciate the time taken to discuss this with me. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“I have a few incidents, where the items we ordered turn out to be not what we expected, either there was some differences or some part missing, and the previous last order I had, there was no Product Description at all, so in general we take it in logical sense, eg, for a huge beach umbrella, its logical to come with a complete set with a stand. However, the delivery came without any stand, and this does not make sense for customer to use without a holding. The agent then informed that vendor offer a separate purchase for a stand?? This is ridiculous. Anyway the agent managed to solve this issue by complement the missing part to us. So I suggest perhaps in future, to make sure the product offer is a complete set and as accordance to what we see is what we get, and not to deviate.”

Helpful Report

Posted 3 years ago

Dear Eileen, Thank you for the feedback and we apologize for the inconvenience this may have caused you. Meanwhile, this was brought to my attention and I'm very pleased to know that we're able to turn around your experience. Your feedback will be shared with our supplier to avoid future similar confusion and will have the listing and product description updated. Should you require any support and assistance, please do not hesitate to reach out to the Customer Success team and we'll be more than happy to help. Thank you for your understanding and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“It will be good if we know the estimated delivery date.”

Helpful Report

Posted 3 years ago

Dear Evelin, Thank you for your feedback. We acknowledge that knowing the estimated delivery date will be helpful for our dear buyers like you and fret not, as we strive and continue to improve our current process, this is something we will adopt in the future. Kindly stay tuned as we give a much more delightful experience as we progress our business. Once again, thank you for the feedback and stay safe! Take care! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“Hi, for PSA store delivery, all packaging should have a sticker label of PO number, buyer and delivery notes. this is for ease and correct item dispatch in PSA. Best regards, Victor Tan”

Helpful Report

Posted 3 years ago

Dear Victor Tan, Thanks for sharing your feedback. This is insightful and helpful. We are in the process of improving our current processes and this is already part of the pipeline as one of the items we are considering to implement. Stay tuned for further updates in the future! Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“Order was received quite late. According to eezee customer support, the part was already dispatched to delivery company but was held there for almost more than a week. Perhaps, eezee should monitor closely upon dispatching the parts and ensure it is received on time for customer. PS - Part was just 1 pc of heater switch”

Helpful Report

Posted 3 years ago

Dear Shameer, We're truly sorry for the inconvenience this caused to you. This is not the experience we want our dear buyers to have. We had a system update and caused some delays on some orders. We have rectified this alreayd and back on operational standards. We thank you for your patience and understanding. Have a great day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“The stock always not available as seen in website. Need to cancel PO or wait very long for the ETA. Also after check stock availability and confirm, there is still no stock after order.”

Helpful Report

Posted 3 years ago

Dear Gerald, Thank you for your feedback. We acknowledge this and the team is dedicated to improve our current processes especially on out of stock items and certain items with long lead time. Most of the impact are related to the pandemic situation, and this is not the experience we want our buyers to have hence, we will do our best to fix this the soonest in order to provide a much better experience for our dear buyers in the future. I know that things are getting better now as the world is in the process of recovering/healing from the said pandemic situation and we at Eezee are always looking for better ways to serve our dear customers like you. Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“Service was up to expectations but the delivery charge was exhorbitant, in my opinion. My $40+ order ended up with a $30+ delivery fee. The delivery was only reflected at the payment page.”

Helpful Report

Posted 3 years ago

Dear Sheau, Thank you for your feedback. We apologize for the experience you had with your order. We will further clarify this with you and sort it out as we only see 1 invoice with delivery amounting to $22. Please expect us to reach out to you to know more about your experience. Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“I was shocked to be charged $8 for transportation when I ordered 4 packs of toilet paper. The combined price for the rolls was about that at supermarkets. So where are the savings from online purchases many people talk about? Moreover this was added only at check out! I call this dishonest. Needless to say, I don't think I'll do business with your online site unless you're the only one carrying what I really need.”

Helpful Report

Posted 3 years ago

Dear Sir/Ma'am, We're truly sorry you had an unexpected experience with Eezee. In efforts to rectify this, we would like to know more about your experience, please write us at enquiry@eezee.com.sg so we can take a look at what happened to rectify this moving forward. Have a great day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“Estimated delivery date is not accurate. Courier would have missed the delivery if he came during working hours since nobody is at home.”

Helpful Report

Posted 3 years ago

Dear Mr. Sim, Thank you for your kind valuable feedback. We understood the time-constrained however we are glad that you were able to receive your product. We hope you are happy with your purchase experience. Thank you for the support and hope to see you fill your shopping cart with Eezee soon! Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“hi, I find when I want to source new items or ask questions to your staff, the feedback is very slow. Sometimes when I raise purchases for existing items, end up no stock available and required to cancel order, this is very disruptive to my side.”

Helpful Report

Posted 3 years ago

Dear Victor, We appreciate your kind review. Please allow us to investigate the issue and revert to you accordingly. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Good service, and easy ordering system.”

Helpful Report

Posted 3 years ago

Dear Mr Sin, Thank you for your kind review. We are glad that you had a great experience with Eezee. We look forward to be seeing you fill your cart at Eezee again. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Things always not available or delay in delivery time when U see the items online. Details of the items of not put up enough and need at least few day to wait for the reply..”

Helpful Report

Posted 3 years ago

Dear Gerald, Thank you for your kind feedback. Please allow us to investigate the issue and revert to you accordingly. Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

Eezee Pte Ltd is rated 4.1 based on 646 reviews