Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.07

4.1 Rating 519 Reviews

73 %

of reviewers recommend Eezee Pte Ltd

4.1

Based on 519 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 28th February 2022

Freddie Chong

Eezee Pte Ltd 5 star review on 7th February 2022

Anonymous

Eezee Pte Ltd 5 star review on 26th January 2022

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Eezee Pte Ltd 5 star review on 2nd January 2022

Phan Bunthoeun (E-Power House Co Ltd)

Eezee Pte Ltd 5 star review on 30th September 2021

Yuanita (PT BINTANG ANUGRAH SAMUELRENO)

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The most obvious need would be for buyers to be able to track their orders rather then calling in the hotline . A “self collect” option would also be useful . /)”

Helpful Report

Posted 2 years ago

Dear Sir/Mdm, Thank you for your kind review. We are currently working on an improvement plan and you should be able to see more improvement in your next purchase with Eezee. The good news, we will have the self collect option only in the 1st quarter of 2022. Merry Christmas and Happy New Year Stay Safe and Be Safe always. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“The EEZEE e-commerce platform is easy to use. The products are relatively comprehensive as well. The aftersales response from EEZEE customer service is prompt. From our recent purchase experience, the support from the suppliers needs to be better. We didn't receive a delivery date until 3 days after we have made the payment, and the goods took 8 days to arrive despite our requests for quicker delivery. The online product description must have more details to avoid aftersales disputes. I bought tin cans that rusted 1 day after filling them with water. If it is made known that the cans aren't suitable for holding water or liquid or used in a high humidity environment (as claimed by the supplier after we made known the defects), we would have chosen another product.”

Helpful Report

Posted 2 years ago

Dear Sir/Mdm, Thank you for your kind review. We are sorry to hear that your experience. We had investigated the issue and corrective measured had been taken on the particular product description. However, we hope to still be seeing you support Eezee in your company procurement purchase. Meantime, have a great day & week ahead. Stay safe always! Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“We were advised to expect delivery on 22 October 2021, however, we receive the item on 10 November 2021. Reason for delay was the Eezee representative assigned to our order resigned.”

Helpful Report

Posted 2 years ago

Dear Ai Daos, Thank you for your kind review and feedback. We truly apologized with regards to the inconvenience which had caused delays. We understood the frustration of not being able to receive the item on time. We are constantly looking into an improvement of service excellent. Hope to see you fill your cart with Eezee soon. Stay safe and have a great week ahead! Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“hard to contact, only can email”

Helpful Report

Posted 2 years ago

Dear Jia Bao, Thank you for your kind valuable feedback. Our sincere apology if you did you able to get a respond via the telecall service. There will always be call center agent to assist with your call. If you may share with me more details thru email : sue.yusro@eezee.com.sg or telecall : 6797 9688. Hope to hear from you soon. meantime have a great week ahead and stay safe always! Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“First of all, I would like to extend my appreciation to Eezee team on having improvements along with our feedback and issues encountered on the past months. Eezee has been trying to cope up with SJI's Ways of Working and we do hope that this continue, if not, better. We have been guiding our Requisitioners to push their generic consumables specially Lab items to Eezee and we do hope that Eezee would be able to adapt as well on the criticality and urgency of some of the requests as Lab items are critical to a Chemical Plant. This will be a win-win situation in terms of good flow of revenue stream to Eezee and continuous business operations to Shell. Do connect with Shell team in case of any support required. Thanks!”

Helpful Report

Posted 2 years ago

Dear Pam, We appreciate your kind feedback regards to the feedback. We valued it as this allow us to look into improvement plan towards service excellence. We are constantly looking into measurement of improvement to ensure it will enhance every party workflow. Thank you Pam for the great support! And we always look for more. Stay safe and have a great week ahead! Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“This is my 2nd purchase from Eezee and I'm happy to buy a non-brand ballpoint pen. Hope they'll carry different ballpoint pen brands in the future - I am a Biro/ballpoint pen fanatic! Have a box of A4 paper of them! My only pet peeve is that the BIC ballpoint pen aren't the original designed ones, like the ones I got from EU online. Hope they'll sell the original BIC, cause the ones I got looked to be from made in Korea or somewhere else.”

Helpful Report

Posted 2 years ago

“the item received wasn't what I wanted. This is caused by the images and part no on that page. I could still use it but could have been better.”

Helpful Report

Posted 2 years ago

“Constantly reading of email from customers need to be improved. I need to resent my request on the 3rd day to Ryan then my request is attended to.”

Helpful Report

Posted 2 years ago

“My experience with request for quotation is always very slow. I have difficulties of contacting your customer service agents. Your switchboard is always on recording and even when I dial the extension I wanted, it either no answer or gets cut off even before getting connected. Its very frustrating when i have urgent request to purchase an item which involves requesting for quotations to issuing a PO to get the item. There should be a direct line to the person i wish to speak to since i have already had a couple of purchases with your company.”

Helpful Report

Posted 2 years ago

Dear Lybea, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like to take the opportunity to talk and investigate your feedback further. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“There are area which Eezee can improve and reference from other similar E-commence platform like Lazada, Taobao, Shopee or Amazon. I have notice that item listed in Eezee might not be available after user has issue a purchase order. Vendor will feedback that item has stock out or discontinue. This is rarely encounter in other platform, but it commonly in Eezee. This create a lot of issue on the buyer as they need to seek approval from higher management to cancel purchase order. If Eezee has a feature like Taobao which user can send their shopping cart list to another user for final payment. As currently each department has 1-2 purchaser. User will browse through Eezee and copy individual item link, thereafter send all the item link and indicate the quantity to purchaser. This greatly reduce purchaser job as they handle more than 5-7 user's order to be place on Eezee. It will create a better user experience as they do not need to copy multiple link for each item and inform purchaser through email.”

Helpful Report

Posted 2 years ago

Dear Moses, We appreciate your valuable feedback. Constantly we are working into product improvement for customer enhance experience. We will be more happy to hear more from you too. You may drop me an email at Sue.yusro@eezee.com.sg Your Sincerely Sue Yusro Customer Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“I would like to raise our concern with regards to our recent order. Being notify over the system that our goods sucessfully arrived. Unfortunately in reality, did mentioned that your system wrongly advised upon myself keep asking the status of my shipment. On top of that, your person in-charge told me that our Goods being categorised as dangerous goods even though just a battery charger and hard to ship out due to convid-19 pandemic. I never experience that before. Why a lot of excuses we received after payment being made? Hope our next arrangement goes smoothly without any challenges. Thank you.”

Helpful Report

Posted 2 years ago

Dear Sir, Thank you for your kind review and recent purchase with Eezee. We would like the opportunity to investigate your feedback further. Please could you contact me at sue.yusro@eezee.com.sg. We’ll work with you to resolve any issues as quickly as possible. Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“Bought switches for my new house. Love that the prices on eezee.sg are rather competitive, if not, cheaper than other platforms. Love how the delivery man ensured that someone collects the items, showing me that my items will not be carelessly left at my doorstep. However, for someone who values aesthetic (it affects the overall shopping experience!), I didn't appreciate that my boxes of switches are packaged in a red plastic bag. I would have very much appreciated if the team looks into re-packaging the items in a more professional manner. Furthermore, I did enquire about the technical specs of the switches before buying on the live chat but no one replied me even after waiting for a week so I had to buy it in faith that it works (it did hehe) :-(”

Helpful Report

Posted 2 years ago

Dear Amanda, We are sorry that your experience at Eezee Pte Ltd didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at sue.yusro@eezee.com.sg. Again, thank you for your feedback! Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“First purchase we got duplicate payment, pls improve, till now refund has yet be seen. Any free delivery if hit certain amount? Pls advise”

Helpful Report

Posted 2 years ago

Hi Judy, Thank you for your kind review. We apologized with regards to the error encounter. Understood our Account is handling your issue and we will refund you within these couple of days. Should you not hear anything from account these couple of days, do drop a note to me - Sue.yusro@eezee.com.sg. Take care and stay safe! Your sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“I have bought from Eezee twice but both times requires top up of the difference and this is not a very good way to trade and for a trading platform, this is not a very transparent way to deal with customers. For other platforms, once the price advertised, no matter whatever the reason, it should be honored as per advertised or shown on the website and not coming back to the customer to inform them that the price was for old stocks or whatsoever reasons. Even if it is old stock price, it is either Eezee should take down the advertisement or should bear the difference. There is also experience of delivery fee was extremely high and that had caught me off guard which I have to cancel the order.”

Helpful Report

Posted 2 years ago

Good Day Marion, We appreciate your kind feedback and we are currently in the midst of upgrading our system ensuring that all new price list and product are features in the online catalogue. Regards to the price issue, you may drop me an email to sue.yusro@eezee.com.sg, we may assist you further. Thank you once again for your support to Eezee.com, we look forward to hear from you soon. Your Sincerely, Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“1. Some of the item already no longer importing but still able to proceed from website.. which means not updated, suggest that must update the website item time to time... 2. transport charges.. suggest that should charge 1 trip for all the items (make in 1 order) instead of multiple transport charges incurred..”

Helpful Report

Posted 2 years ago

Dear Mr JJ Ong, Thank you for your kind comments. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“overall purchase experience is ok except the delivery. receive a call that item will schedule to deliver on Thursday but somehow it deliver on Wednesday. the delivery man mention there is no contact number on the parcel and he become impatient when he has spend 30 min at the guard house trying to deliver the item.”

Helpful Report

Posted 2 years ago

Dear Mr Lim, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“Bought a temperature scanner recently. Delivery was prompt with updates but delivery was short of the tripod stand. Though rectified thereafter but the initial experience was definitely below expectations.”

Helpful Report

Posted 2 years ago

Dear CS Yao, Sorry to hear about your experience. We will take this seriously and look into improving our delivery service. We really appreciate you taking time out to help us improve. Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 2 years ago

“To have a better control of the delivery schedule. The driver should call the end user before delivery or the end user should be able to check with the driver the time schedule for delivery. I understand from the driver that this is not possible because he does not have the contact no. of the client.”

Helpful Report

Posted 2 years ago

Dear Mr David Lye, Sorry to hear about your experience. We will take this seriously and look into improving our delivery service. We really appreciate you taking time out to help us improve. Kind Regards Sue Yusro Sr Client Service Manager

Posted 2 years ago

“Delivery is slow and needed to be improved”

Helpful Report

Posted 2 years ago

Hi Liu Yu, Sorry to hear about your experience. We will take this seriously and look into improving our delivery service. We really appreciate you taking time out to help us improve. Regards, Logan CEO, Co-founder

Posted 2 years ago

“a) Price (All PPE Items - Disaposable Types) is higher than other vendors (range 10% to 60%). b) Delivery charge is higher than (S$55 more) compared with other vendors. c) Hope to receive your official quotation within 5 hours (weekday).”

Helpful Report

Posted 2 years ago

Hi Varissa, Thank you for your honest and kind feedback. We take customer's experience very seriously and hope to engage you more to let you see how we can better support your organization. We have a enterprise account that could provide you free delivery for orders >$200. As for the prices of the PPE (disposables types), we can explore better pricing if you have a fixed volume per month? I will get my colleague to engage you to tell you more. Thank you for supporting us and we look forward to work closely with you & your organization.

Posted 2 years ago

Eezee Pte Ltd is rated 4.1 based on 519 reviews