Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.06

4.1 Rating 631 Reviews

73 %

of reviewers recommend Eezee Pte Ltd

4.1

Based on 631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 26th October 2020

Joanne Ooi (Absolute Kinetics Consultancy)

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will take it if the good price”

Helpful Report

Posted 2 years ago

Dear Heru, Thank you for sharing your experience with us, we value your feedback and you may reach out to our Customer Success Team if you find the price to be outside your budget. We can help source an alternative option for you and work within your budget. Sincerely, Eezee Customer Success Team

Posted 2 years ago

“Some issue with the delivery, some items that were stated in the DO was missing in the delivery. Support personnel was helpful in resolving the issue.”

Helpful Report

Posted 2 years ago

Dear Chee Kuan, Thank you for sharing your feedback. We're sorry to hear about your experience. Rest assured, your feedback was already shared with our supplier and we will do our best to not let this happen again in the future. Meanwhile, we are pleased to know that the Customer Success Executive was able to help resolve this issue for you. For any help and assistance, you may reach out to our Customer Success Team and we'll be more than happy to assist. Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 2 years ago

“after confirmed and payment make, told price increase, cancel order or extra is bad, but delivery "fast", not sure it's true fast or a makeup show”

Helpful Report

Posted 2 years ago

Dear Lee Teck Khing, Thank you for sharing your feedback. We apologize for any inconvenience this has caused you. We will add and share this with our suppliers, especially with updating price changes with the listings to avoid future similar situations. We thank you for your kind understanding and patience. Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 2 years ago

“Expected more faster delivery”

Helpful Report

Posted 2 years ago

Dear Jimmy Lyn, Thank you for sharing your feedback. We're sorry to hear about your experience. Usually, our standard delivery takes 5-7 working days and depends on stock availability. However, you may reach out to the Customer Success Team so we can make arrangements and do our best to meet your desired delivery date. Thank you and have a pleasant day ahead. Sincerely, Eezee Customer Success Team

Posted 2 years ago

“The website don't allows me to see if the items was delivered yet, and the email for enquiry is not valid. My enquiry was bouncedback. N best part is instead of delivering to the mentioned address, it was sent to my place n I need to deliver to the actual location myself. But at least I got what I wan.”

Helpful Report

Posted 2 years ago

Dear Juvinia, Thank you for taking my call earlier and I apologize for any inconvenience caused by this. We will ensure all mentioned challenges get addressed. Appreciate the time taken to discuss this with me. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“I have a few incidents, where the items we ordered turn out to be not what we expected, either there was some differences or some part missing, and the previous last order I had, there was no Product Description at all, so in general we take it in logical sense, eg, for a huge beach umbrella, its logical to come with a complete set with a stand. However, the delivery came without any stand, and this does not make sense for customer to use without a holding. The agent then informed that vendor offer a separate purchase for a stand?? This is ridiculous. Anyway the agent managed to solve this issue by complement the missing part to us. So I suggest perhaps in future, to make sure the product offer is a complete set and as accordance to what we see is what we get, and not to deviate.”

Helpful Report

Posted 2 years ago

Dear Eileen, Thank you for the feedback and we apologize for the inconvenience this may have caused you. Meanwhile, this was brought to my attention and I'm very pleased to know that we're able to turn around your experience. Your feedback will be shared with our supplier to avoid future similar confusion and will have the listing and product description updated. Should you require any support and assistance, please do not hesitate to reach out to the Customer Success team and we'll be more than happy to help. Thank you for your understanding and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“It will be good if we know the estimated delivery date.”

Helpful Report

Posted 3 years ago

Dear Evelin, Thank you for your feedback. We acknowledge that knowing the estimated delivery date will be helpful for our dear buyers like you and fret not, as we strive and continue to improve our current process, this is something we will adopt in the future. Kindly stay tuned as we give a much more delightful experience as we progress our business. Once again, thank you for the feedback and stay safe! Take care! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“Hi, for PSA store delivery, all packaging should have a sticker label of PO number, buyer and delivery notes. this is for ease and correct item dispatch in PSA. Best regards, Victor Tan”

Helpful Report

Posted 3 years ago

Dear Victor Tan, Thanks for sharing your feedback. This is insightful and helpful. We are in the process of improving our current processes and this is already part of the pipeline as one of the items we are considering to implement. Stay tuned for further updates in the future! Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“Order was received quite late. According to eezee customer support, the part was already dispatched to delivery company but was held there for almost more than a week. Perhaps, eezee should monitor closely upon dispatching the parts and ensure it is received on time for customer. PS - Part was just 1 pc of heater switch”

Helpful Report

Posted 3 years ago

Dear Shameer, We're truly sorry for the inconvenience this caused to you. This is not the experience we want our dear buyers to have. We had a system update and caused some delays on some orders. We have rectified this alreayd and back on operational standards. We thank you for your patience and understanding. Have a great day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“The stock always not available as seen in website. Need to cancel PO or wait very long for the ETA. Also after check stock availability and confirm, there is still no stock after order.”

Helpful Report

Posted 3 years ago

Dear Gerald, Thank you for your feedback. We acknowledge this and the team is dedicated to improve our current processes especially on out of stock items and certain items with long lead time. Most of the impact are related to the pandemic situation, and this is not the experience we want our buyers to have hence, we will do our best to fix this the soonest in order to provide a much better experience for our dear buyers in the future. I know that things are getting better now as the world is in the process of recovering/healing from the said pandemic situation and we at Eezee are always looking for better ways to serve our dear customers like you. Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“Service was up to expectations but the delivery charge was exhorbitant, in my opinion. My $40+ order ended up with a $30+ delivery fee. The delivery was only reflected at the payment page.”

Helpful Report

Posted 3 years ago

Dear Sheau, Thank you for your feedback. We apologize for the experience you had with your order. We will further clarify this with you and sort it out as we only see 1 invoice with delivery amounting to $22. Please expect us to reach out to you to know more about your experience. Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“I was shocked to be charged $8 for transportation when I ordered 4 packs of toilet paper. The combined price for the rolls was about that at supermarkets. So where are the savings from online purchases many people talk about? Moreover this was added only at check out! I call this dishonest. Needless to say, I don't think I'll do business with your online site unless you're the only one carrying what I really need.”

Helpful Report

Posted 3 years ago

Dear Sir/Ma'am, We're truly sorry you had an unexpected experience with Eezee. In efforts to rectify this, we would like to know more about your experience, please write us at enquiry@eezee.com.sg so we can take a look at what happened to rectify this moving forward. Have a great day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“Estimated delivery date is not accurate. Courier would have missed the delivery if he came during working hours since nobody is at home.”

Helpful Report

Posted 3 years ago

Dear Mr. Sim, Thank you for your kind valuable feedback. We understood the time-constrained however we are glad that you were able to receive your product. We hope you are happy with your purchase experience. Thank you for the support and hope to see you fill your shopping cart with Eezee soon! Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“hi, I find when I want to source new items or ask questions to your staff, the feedback is very slow. Sometimes when I raise purchases for existing items, end up no stock available and required to cancel order, this is very disruptive to my side.”

Helpful Report

Posted 3 years ago

Dear Victor, We appreciate your kind review. Please allow us to investigate the issue and revert to you accordingly. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Good service, and easy ordering system.”

Helpful Report

Posted 3 years ago

Dear Mr Sin, Thank you for your kind review. We are glad that you had a great experience with Eezee. We look forward to be seeing you fill your cart at Eezee again. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Things always not available or delay in delivery time when U see the items online. Details of the items of not put up enough and need at least few day to wait for the reply..”

Helpful Report

Posted 3 years ago

Dear Gerald, Thank you for your kind feedback. Please allow us to investigate the issue and revert to you accordingly. Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“Can this information be improved?We are happy to inform you that your order INV-2111-000007081013 has been received. Description of item(s) at a glance, instead of referring to order or INV no.”

Helpful Report

Posted 3 years ago

Dear Charles, Thank you for your kind review. We are working on the improvement and you shall be able to see the new description for your next purchase with Eezee. Merry Christmas and Happy New Year. Stay safe and Be Safe always Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“The most obvious need would be for buyers to be able to track their orders rather then calling in the hotline . A “self collect” option would also be useful . /)”

Helpful Report

Posted 3 years ago

Dear Sir/Mdm, Thank you for your kind review. We are currently working on an improvement plan and you should be able to see more improvement in your next purchase with Eezee. The good news, we will have the self collect option only in the 1st quarter of 2022. Merry Christmas and Happy New Year Stay Safe and Be Safe always. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“The EEZEE e-commerce platform is easy to use. The products are relatively comprehensive as well. The aftersales response from EEZEE customer service is prompt. From our recent purchase experience, the support from the suppliers needs to be better. We didn't receive a delivery date until 3 days after we have made the payment, and the goods took 8 days to arrive despite our requests for quicker delivery. The online product description must have more details to avoid aftersales disputes. I bought tin cans that rusted 1 day after filling them with water. If it is made known that the cans aren't suitable for holding water or liquid or used in a high humidity environment (as claimed by the supplier after we made known the defects), we would have chosen another product.”

Helpful Report

Posted 3 years ago

Dear Sir/Mdm, Thank you for your kind review. We are sorry to hear that your experience. We had investigated the issue and corrective measured had been taken on the particular product description. However, we hope to still be seeing you support Eezee in your company procurement purchase. Meantime, have a great day & week ahead. Stay safe always! Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

“We were advised to expect delivery on 22 October 2021, however, we receive the item on 10 November 2021. Reason for delay was the Eezee representative assigned to our order resigned.”

Helpful Report

Posted 3 years ago

Dear Ai Daos, Thank you for your kind review and feedback. We truly apologized with regards to the inconvenience which had caused delays. We understood the frustration of not being able to receive the item on time. We are constantly looking into an improvement of service excellent. Hope to see you fill your cart with Eezee soon. Stay safe and have a great week ahead! Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

Eezee Pte Ltd is rated 4.1 based on 631 reviews