Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.04

4.0 Rating 660 Reviews

72 %

of reviewers recommend Eezee Pte Ltd

4.0

Based on 660 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 13th February 2025

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought from Eezee twice but both times requires top up of the difference and this is not a very good way to trade and for a trading platform, this is not a very transparent way to deal with customers. For other platforms, once the price advertised, no matter whatever the reason, it should be honored as per advertised or shown on the website and not coming back to the customer to inform them that the price was for old stocks or whatsoever reasons. Even if it is old stock price, it is either Eezee should take down the advertisement or should bear the difference. There is also experience of delivery fee was extremely high and that had caught me off guard which I have to cancel the order.”

Helpful Report

Posted 4 years ago

Good Day Marion, We appreciate your kind feedback and we are currently in the midst of upgrading our system ensuring that all new price list and product are features in the online catalogue. Regards to the price issue, you may drop me an email to sue.yusro@eezee.com.sg, we may assist you further. Thank you once again for your support to Eezee.com, we look forward to hear from you soon. Your Sincerely, Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“1. Some of the item already no longer importing but still able to proceed from website.. which means not updated, suggest that must update the website item time to time... 2. transport charges.. suggest that should charge 1 trip for all the items (make in 1 order) instead of multiple transport charges incurred..”

Helpful Report

Posted 4 years ago

Dear Mr JJ Ong, Thank you for your kind comments. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“overall purchase experience is ok except the delivery. receive a call that item will schedule to deliver on Thursday but somehow it deliver on Wednesday. the delivery man mention there is no contact number on the parcel and he become impatient when he has spend 30 min at the guard house trying to deliver the item.”

Helpful Report

Posted 4 years ago

Dear Mr Lim, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“Bought a temperature scanner recently. Delivery was prompt with updates but delivery was short of the tripod stand. Though rectified thereafter but the initial experience was definitely below expectations.”

Helpful Report

Posted 4 years ago

Dear CS Yao, Sorry to hear about your experience. We will take this seriously and look into improving our delivery service. We really appreciate you taking time out to help us improve. Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“To have a better control of the delivery schedule. The driver should call the end user before delivery or the end user should be able to check with the driver the time schedule for delivery. I understand from the driver that this is not possible because he does not have the contact no. of the client.”

Helpful Report

Posted 4 years ago

Dear Mr David Lye, Sorry to hear about your experience. We will take this seriously and look into improving our delivery service. We really appreciate you taking time out to help us improve. Kind Regards Sue Yusro Sr Client Service Manager

Posted 4 years ago

“Delivery is slow and needed to be improved”

Helpful Report

Posted 4 years ago

Hi Liu Yu, Sorry to hear about your experience. We will take this seriously and look into improving our delivery service. We really appreciate you taking time out to help us improve. Regards, Logan CEO, Co-founder

Posted 4 years ago

“a) Price (All PPE Items - Disaposable Types) is higher than other vendors (range 10% to 60%). b) Delivery charge is higher than (S$55 more) compared with other vendors. c) Hope to receive your official quotation within 5 hours (weekday).”

Helpful Report

Posted 4 years ago

Hi Varissa, Thank you for your honest and kind feedback. We take customer's experience very seriously and hope to engage you more to let you see how we can better support your organization. We have a enterprise account that could provide you free delivery for orders >$200. As for the prices of the PPE (disposables types), we can explore better pricing if you have a fixed volume per month? I will get my colleague to engage you to tell you more. Thank you for supporting us and we look forward to work closely with you & your organization.

Posted 4 years ago

“1) after Po is submitted, it took very long for the delivery. Speed up the delivery is necessary 2) PO sent and staff said do not have. then I have to give the date of the email, then she found it. If not, the order is like no one handling.”

Helpful Report

Posted 4 years ago

Hi Sam/Jessie, Sorry to hear about your experience. We will take this seriously and look into improving our operations and accountability. I have assigned an account manager to give you a call to better understand how we can improve your experience and help to close the gap. Thank you for your support and giving this feedback to help us improve. Regards, Logan CEO, Co-founder

Posted 4 years ago

“I like the exchange service for the sizes I need to change was taken last week .but till today I still don't know when I will receive my exchange .”

Helpful Report

Posted 4 years ago

Hi, Thank you for the feedback. We're sorry for such a bad experience and we know that it's unacceptable for any of our clients to be waiting for such a long time for an exchange. I have forwarded your order details to our customer service team and they will reach out to resolve your issues soon. We really appreciate for your support and giving us an opportunity to work with you. Regards, Logan CEO, Co-founder

Posted 4 years ago

“Easy to use, good range but time to ship is very long. No response to my query for an update on shipping, other than the auto reply that said a reply would be forthcoming within 24 hours.”

Helpful Report

Posted 4 years ago

Hi Rob, Thank you for your honest feedback. We're sorry to hear of the bad experiences with the shipment and response time. I have notified my team to contact you by today so they can get back to you regarding your query. We will take steps to address the feedback you have given in the above and hope that we will not disappoint in your next order. Regards, Logan CEO, Co-founder

Posted 4 years ago

“Items ordered haven't deliver. very long time and no update after being informed will follow up by you all.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We appreciate honest feedback by our client and we acknowledge that there are still many areas for improvement. We will continue to strive for improvement and see how we can better serve our client. With regards to your existing order, I will get my team to work with you quickly to resolve it. Let me know if you need to reach out to me to expedite your order. You can reach me at logan@eezee.com.sg. Appreciate it. Regards, Logan CEO, Co-founder

Posted 4 years ago

“Eezee is a resourceful platform for corporate purchase. However, responding time is slower than expected, delivery was delayed too.”

Helpful Report

Posted 5 years ago

Hey Jia Qi, Sorry to hear about your experience about our slow services in responding to the enquiry and email. We know this is unacceptable and will look into how we can better improve and shorten the lead time from enquiry to quotation/purchase. Please bear with us while we are increasing our manpower to serve you better. Regards, Logan CEO, Co-founder

Posted 5 years ago

“When order confirmed and was informed there is shortage or item no more available, the item should be "real". Thanks.”

Helpful Report

Posted 5 years ago

Hi Steven, Sorry that you had a bad experience and we know how important to have a consistent shopping experience on our platform. We will be forming a task force in the new year to work on obsolete/out of stock products and educate our suppliers to list products that are available in stock. Thank you for your kind support. We will do our best to work on this moving forward. Regards, Logan CEO, Co-founder

Posted 5 years ago

“I actually do have feedback based on my previous purchase. After making payment, I noticed that there was no indication of expected delivery time for the item. There was no information under the “track delivery” tab either. I actually had to call Eezee via phone to enquire about expected delivery time. I think that if your company could give buyers an estimate of the lead time for each item, that would be very helpful. It would be even more helpful if the lead time could be made known to buyers before payment. This is because certain purchases, such as the one I made previously on Eezee, are time sensitive. Apart from that, I found the interface on your platform to be simple and easy to use.”

Helpful Report

Posted 5 years ago

Hi Daniel, Sorry to hear about your experience. Really appreciate you spending time to provide such a detailed writeup of your experience and we'll be looking into how we can improve the information on delivery. If you have any other recommendations and are open to discuss your experience further, please feel free to email me at Logan@eezee.com.sg. Thank you!

Posted 5 years ago

Eezee Pte Ltd is rated 4.0 based on 660 reviews