Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.03

4.0 Rating 668 Reviews

72 %

of reviewers recommend Eezee Pte Ltd

4.0

Based on 668 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 13th February 2025

Subbaiyan Sivakumar (Utracon Structural Systems P/L)

Eezee Pte Ltd 5 star review on 7th January 2022

James Wong (Self Employed)

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, for PSA store delivery, all packaging should have a sticker label of PO number, buyer and delivery notes. this is for ease and correct item dispatch in PSA. Best regards, Victor Tan”

Helpful Report

Posted 3 years ago

Dear Victor Tan, Thanks for sharing your feedback. This is insightful and helpful. We are in the process of improving our current processes and this is already part of the pipeline as one of the items we are considering to implement. Stay tuned for further updates in the future! Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“Order was received quite late. According to eezee customer support, the part was already dispatched to delivery company but was held there for almost more than a week. Perhaps, eezee should monitor closely upon dispatching the parts and ensure it is received on time for customer. PS - Part was just 1 pc of heater switch”

Helpful Report

Posted 3 years ago

Dear Shameer, We're truly sorry for the inconvenience this caused to you. This is not the experience we want our dear buyers to have. We had a system update and caused some delays on some orders. We have rectified this alreayd and back on operational standards. We thank you for your patience and understanding. Have a great day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“The stock always not available as seen in website. Need to cancel PO or wait very long for the ETA. Also after check stock availability and confirm, there is still no stock after order.”

Helpful Report

Posted 3 years ago

Dear Gerald, Thank you for your feedback. We acknowledge this and the team is dedicated to improve our current processes especially on out of stock items and certain items with long lead time. Most of the impact are related to the pandemic situation, and this is not the experience we want our buyers to have hence, we will do our best to fix this the soonest in order to provide a much better experience for our dear buyers in the future. I know that things are getting better now as the world is in the process of recovering/healing from the said pandemic situation and we at Eezee are always looking for better ways to serve our dear customers like you. Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“Service was up to expectations but the delivery charge was exhorbitant, in my opinion. My $40+ order ended up with a $30+ delivery fee. The delivery was only reflected at the payment page.”

Helpful Report

Posted 4 years ago

Dear Sheau, Thank you for your feedback. We apologize for the experience you had with your order. We will further clarify this with you and sort it out as we only see 1 invoice with delivery amounting to $22. Please expect us to reach out to you to know more about your experience. Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 4 years ago

“I was shocked to be charged $8 for transportation when I ordered 4 packs of toilet paper. The combined price for the rolls was about that at supermarkets. So where are the savings from online purchases many people talk about? Moreover this was added only at check out! I call this dishonest. Needless to say, I don't think I'll do business with your online site unless you're the only one carrying what I really need.”

Helpful Report

Posted 4 years ago

Dear Sir/Ma'am, We're truly sorry you had an unexpected experience with Eezee. In efforts to rectify this, we would like to know more about your experience, please write us at enquiry@eezee.com.sg so we can take a look at what happened to rectify this moving forward. Have a great day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 4 years ago

“Estimated delivery date is not accurate. Courier would have missed the delivery if he came during working hours since nobody is at home.”

Helpful Report

Posted 4 years ago

Dear Mr. Sim, Thank you for your kind valuable feedback. We understood the time-constrained however we are glad that you were able to receive your product. We hope you are happy with your purchase experience. Thank you for the support and hope to see you fill your shopping cart with Eezee soon! Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“hi, I find when I want to source new items or ask questions to your staff, the feedback is very slow. Sometimes when I raise purchases for existing items, end up no stock available and required to cancel order, this is very disruptive to my side.”

Helpful Report

Posted 4 years ago

Dear Victor, We appreciate your kind review. Please allow us to investigate the issue and revert to you accordingly. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“Good service, and easy ordering system.”

Helpful Report

Posted 4 years ago

Dear Mr Sin, Thank you for your kind review. We are glad that you had a great experience with Eezee. We look forward to be seeing you fill your cart at Eezee again. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“Things always not available or delay in delivery time when U see the items online. Details of the items of not put up enough and need at least few day to wait for the reply..”

Helpful Report

Posted 4 years ago

Dear Gerald, Thank you for your kind feedback. Please allow us to investigate the issue and revert to you accordingly. Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“Can this information be improved?We are happy to inform you that your order INV-2111-000007081013 has been received. Description of item(s) at a glance, instead of referring to order or INV no.”

Helpful Report

Posted 4 years ago

Dear Charles, Thank you for your kind review. We are working on the improvement and you shall be able to see the new description for your next purchase with Eezee. Merry Christmas and Happy New Year. Stay safe and Be Safe always Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“The most obvious need would be for buyers to be able to track their orders rather then calling in the hotline . A “self collect” option would also be useful . /)”

Helpful Report

Posted 4 years ago

Dear Sir/Mdm, Thank you for your kind review. We are currently working on an improvement plan and you should be able to see more improvement in your next purchase with Eezee. The good news, we will have the self collect option only in the 1st quarter of 2022. Merry Christmas and Happy New Year Stay Safe and Be Safe always. Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“The EEZEE e-commerce platform is easy to use. The products are relatively comprehensive as well. The aftersales response from EEZEE customer service is prompt. From our recent purchase experience, the support from the suppliers needs to be better. We didn't receive a delivery date until 3 days after we have made the payment, and the goods took 8 days to arrive despite our requests for quicker delivery. The online product description must have more details to avoid aftersales disputes. I bought tin cans that rusted 1 day after filling them with water. If it is made known that the cans aren't suitable for holding water or liquid or used in a high humidity environment (as claimed by the supplier after we made known the defects), we would have chosen another product.”

Helpful Report

Posted 4 years ago

Dear Sir/Mdm, Thank you for your kind review. We are sorry to hear that your experience. We had investigated the issue and corrective measured had been taken on the particular product description. However, we hope to still be seeing you support Eezee in your company procurement purchase. Meantime, have a great day & week ahead. Stay safe always! Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“We were advised to expect delivery on 22 October 2021, however, we receive the item on 10 November 2021. Reason for delay was the Eezee representative assigned to our order resigned.”

Helpful Report

Posted 4 years ago

Dear Ai Daos, Thank you for your kind review and feedback. We truly apologized with regards to the inconvenience which had caused delays. We understood the frustration of not being able to receive the item on time. We are constantly looking into an improvement of service excellent. Hope to see you fill your cart with Eezee soon. Stay safe and have a great week ahead! Yours sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“hard to contact, only can email”

Helpful Report

Posted 4 years ago

Dear Jia Bao, Thank you for your kind valuable feedback. Our sincere apology if you did you able to get a respond via the telecall service. There will always be call center agent to assist with your call. If you may share with me more details thru email : sue.yusro@eezee.com.sg or telecall : 6797 9688. Hope to hear from you soon. meantime have a great week ahead and stay safe always! Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“First of all, I would like to extend my appreciation to Eezee team on having improvements along with our feedback and issues encountered on the past months. Eezee has been trying to cope up with SJI's Ways of Working and we do hope that this continue, if not, better. We have been guiding our Requisitioners to push their generic consumables specially Lab items to Eezee and we do hope that Eezee would be able to adapt as well on the criticality and urgency of some of the requests as Lab items are critical to a Chemical Plant. This will be a win-win situation in terms of good flow of revenue stream to Eezee and continuous business operations to Shell. Do connect with Shell team in case of any support required. Thanks!”

Helpful Report

Posted 4 years ago

Dear Pam, We appreciate your kind feedback regards to the feedback. We valued it as this allow us to look into improvement plan towards service excellence. We are constantly looking into measurement of improvement to ensure it will enhance every party workflow. Thank you Pam for the great support! And we always look for more. Stay safe and have a great week ahead! Yours Sincerely Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“This is my 2nd purchase from Eezee and I'm happy to buy a non-brand ballpoint pen. Hope they'll carry different ballpoint pen brands in the future - I am a Biro/ballpoint pen fanatic! Have a box of A4 paper of them! My only pet peeve is that the BIC ballpoint pen aren't the original designed ones, like the ones I got from EU online. Hope they'll sell the original BIC, cause the ones I got looked to be from made in Korea or somewhere else.”

Helpful Report

Posted 4 years ago

“the item received wasn't what I wanted. This is caused by the images and part no on that page. I could still use it but could have been better.”

Helpful Report

Posted 4 years ago

“Constantly reading of email from customers need to be improved. I need to resent my request on the 3rd day to Ryan then my request is attended to.”

Helpful Report

Posted 4 years ago

“My experience with request for quotation is always very slow. I have difficulties of contacting your customer service agents. Your switchboard is always on recording and even when I dial the extension I wanted, it either no answer or gets cut off even before getting connected. Its very frustrating when i have urgent request to purchase an item which involves requesting for quotations to issuing a PO to get the item. There should be a direct line to the person i wish to speak to since i have already had a couple of purchases with your company.”

Helpful Report

Posted 4 years ago

Dear Lybea, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like to take the opportunity to talk and investigate your feedback further. Kind Regards Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

“There are area which Eezee can improve and reference from other similar E-commence platform like Lazada, Taobao, Shopee or Amazon. I have notice that item listed in Eezee might not be available after user has issue a purchase order. Vendor will feedback that item has stock out or discontinue. This is rarely encounter in other platform, but it commonly in Eezee. This create a lot of issue on the buyer as they need to seek approval from higher management to cancel purchase order. If Eezee has a feature like Taobao which user can send their shopping cart list to another user for final payment. As currently each department has 1-2 purchaser. User will browse through Eezee and copy individual item link, thereafter send all the item link and indicate the quantity to purchaser. This greatly reduce purchaser job as they handle more than 5-7 user's order to be place on Eezee. It will create a better user experience as they do not need to copy multiple link for each item and inform purchaser through email.”

Helpful Report

Posted 4 years ago

Dear Moses, We appreciate your valuable feedback. Constantly we are working into product improvement for customer enhance experience. We will be more happy to hear more from you too. You may drop me an email at Sue.yusro@eezee.com.sg Your Sincerely Sue Yusro Customer Sr Client Service Manager Eezee Pte Ltd

Posted 4 years ago

Eezee Pte Ltd is rated 4.0 based on 668 reviews