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Eezee Pte Ltd Reviews

4.1 Rating 519 Reviews
73 %
of reviewers recommend Eezee Pte Ltd
Company Reviews Product Reviews
6
 Metrics Info
4.1
Based on 519 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read Eezee Pte Ltd Reviews

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Sam Lee / Jessie (TUV SUD PSB PTE LTD)
Verified Buyer
“1) after Po is submitted, it took very long for the delivery. Speed up the delivery is necessary 2) PO sent and staff said do not have. then I have to give the date of the email, then she found it. If not, the order is like no one handling.”
Helpful Report
Posted 3 years ago
Hi Sam/Jessie, Sorry to hear about your experience. We will take this seriously and look into improving our operations and accountability. I have assigned an account manager to give you a call to better understand how we can improve your experience and help to close the gap. Thank you for your support and giving this feedback to help us improve. Regards, Logan CEO, Co-founder
Posted 3 years ago
Anonymous
Verified Buyer
“I like the exchange service for the sizes I need to change was taken last week .but till today I still don't know when I will receive my exchange .”
Helpful Report
Posted 3 years ago
Hi, Thank you for the feedback. We're sorry for such a bad experience and we know that it's unacceptable for any of our clients to be waiting for such a long time for an exchange. I have forwarded your order details to our customer service team and they will reach out to resolve your issues soon. We really appreciate for your support and giving us an opportunity to work with you. Regards, Logan CEO, Co-founder
Posted 3 years ago
Rob Cowle
Verified Buyer
“Easy to use, good range but time to ship is very long. No response to my query for an update on shipping, other than the auto reply that said a reply would be forthcoming within 24 hours.”
Helpful Report
Posted 3 years ago
Hi Rob, Thank you for your honest feedback. We're sorry to hear of the bad experiences with the shipment and response time. I have notified my team to contact you by today so they can get back to you regarding your query. We will take steps to address the feedback you have given in the above and hope that we will not disappoint in your next order. Regards, Logan CEO, Co-founder
Posted 3 years ago
Anonymous
Verified Buyer
“Items ordered haven't deliver. very long time and no update after being informed will follow up by you all.”
Helpful Report
Posted 3 years ago
Hi, Thank you for your feedback. We appreciate honest feedback by our client and we acknowledge that there are still many areas for improvement. We will continue to strive for improvement and see how we can better serve our client. With regards to your existing order, I will get my team to work with you quickly to resolve it. Let me know if you need to reach out to me to expedite your order. You can reach me at logan@eezee.com.sg. Appreciate it. Regards, Logan CEO, Co-founder
Posted 3 years ago
Jia Qi (J&P Enterprise Pte Ltd)
Verified Buyer
“Eezee is a resourceful platform for corporate purchase. However, responding time is slower than expected, delivery was delayed too.”
Helpful Report
Posted 3 years ago
Hey Jia Qi, Sorry to hear about your experience about our slow services in responding to the enquiry and email. We know this is unacceptable and will look into how we can better improve and shorten the lead time from enquiry to quotation/purchase. Please bear with us while we are increasing our manpower to serve you better. Regards, Logan CEO, Co-founder
Posted 3 years ago
Anonymous
Verified Buyer
“When order confirmed and was informed there is shortage or item no more available, the item should be "real". Thanks.”
Helpful Report
Posted 3 years ago
Hi Steven, Sorry that you had a bad experience and we know how important to have a consistent shopping experience on our platform. We will be forming a task force in the new year to work on obsolete/out of stock products and educate our suppliers to list products that are available in stock. Thank you for your kind support. We will do our best to work on this moving forward. Regards, Logan CEO, Co-founder
Posted 3 years ago
CHUA CHENHAO DANIEL (Nanyang Technological University)
Verified Buyer
“I actually do have feedback based on my previous purchase. After making payment, I noticed that there was no indication of expected delivery time for the item. There was no information under the “track delivery” tab either. I actually had to call Eezee via phone to enquire about expected delivery time. I think that if your company could give buyers an estimate of the lead time for each item, that would be very helpful. It would be even more helpful if the lead time could be made known to buyers before payment. This is because certain purchases, such as the one I made previously on Eezee, are time sensitive. Apart from that, I found the interface on your platform to be simple and easy to use.”
Helpful Report
Posted 3 years ago
Hi Daniel, Sorry to hear about your experience. Really appreciate you spending time to provide such a detailed writeup of your experience and we'll be looking into how we can improve the information on delivery. If you have any other recommendations and are open to discuss your experience further, please feel free to email me at Logan@eezee.com.sg. Thank you!
Posted 3 years ago
Eezee Pte Ltd is rated 4.1 based on 519 reviews
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