It was a great pleasure and experience to work with Raphael G. I had seen a pendant in the store front of the EFFY Jewelry Store in Skagway, AK but did not get a chance to go in and personally check it out (but did take a picture of it). That night was in the EFFY store on board the ship but they were unable to locate this pendant. The next day we were in Ketchican, AK. so I went into the EFFY store there and they too were unable to locate it. I also looked up this pendant on the website and I was unable to find it. I contacted EFFY via email and Raphael got the information that I had along with the picture that I had and he was able to find this pendant for me. I was very pleased and grateful. Before long I was purchasing this beautiful pendant. EFFY’s customer service is the best! I would not hesitate to buy anything from them! Maybe the other pendant that I have in mind will be back in stock soon.