I ordered three roses surrounded by a big red heart in a black vase with very little greenery, it looked stunning on the website. What was delivered was the three red roses surrounded by load of leaves with a small red heart in a clear glass vase. It looked so drab and normal compared to their website. I contacted the firm and their response was that their florists may substitute some of the components even the flowers if they are not available. So be warned you think you are ordering something specific for your loved ones.... you never know what you will get. So very disappointed not only with what was supplied but the response form the company. I have never had this issue with other companies.