EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,344 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,344 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never recommend this company. They were supposed to deliver flowers to a funeral but they never turned up. Apparently there was a delay of a few days. What is the point of sending flowers to a funeral days later. They didn’t care when I complained. Use someone else”

Helpful Report

Posted 1 week ago

“This has been an extremely frustrating and disappointing experience with eFlorist. On 2 October 2026, I placed an order with eFlorist specifically for delivery on 3 October 2026 because the flowers were intended as a special gift. I also paid an additional £5 for the delivery service. eFlorist accepted the order and payment. Then, on 3 October 2026, I was informed that they had been unable to find a local florist capable of fulfilling the delivery. So after accepting my order and taking payment for a specific delivery date, I was suddenly told that the flowers could not be delivered as promised. I was then offered an alternative bouquet, but the earliest available delivery date was 4 October 2026. Even more concerning, I was told that this date itself is not guaranteed, and that the order could potentially arrive on the second working day. What is the point of selecting and paying extra for a specific delivery date if the company cannot actually provide that service? The customer service experience has also been extremely frustrating. I have had to repeatedly contact eFlorist just to get clear answers about an order that I have already paid for. I have asked for straightforward confirmation regarding the delivery and refund, yet I am still having to chase for answers. I did not place an order on 2 October and pay an additional £5 for delivery on 3 October just to be told afterwards that the service cannot be provided. If eFlorist cannot guarantee delivery on 4 October 2026, I have made it clear that I want the order cancelled and a full refund, including the additional £5 delivery charge. This is supposed to be a service that makes sending flowers for a special occasion simple and reliable. Instead, eFlorist has turned a straightforward order into a completely unnecessary customer-service problem. Based on my experience on 2–3 October 2026, I would not trust eFlorist with an important or time-sensitive flower delivery again. If the delivery date actually matters to you, I strongly recommend thinking twice before relying on this company.”

Helpful Report

Posted 3 weeks ago

“I’ve used eflorist for years but won’t do anymore. I ordered a bouquet of flowers to be delivered to my mum for her birthday, they turned up in a box which was left out in the rain so was a soggy mess when she got home. She put them in a vase on the Thursday as per instructions and by Sunday, all flowers apart from the gerbera were dead. I have raised the issue with customer services who have asked for a photo of the dead flowers! I have pointed out that my 76 year old mother didn’t have the means to take a photo and I live 160 miles away from her. Disappointing to say the least. My conversation with customer services rumbles on, but I suspect will not have a satisfactory outcome for me.”

Helpful Report

Posted 2 months ago

“Extremely disappointing — do not use eFlorist My mother-in-law sent me flowers and chocolates as a lovely thank-you gesture. Sadly, what should have been a thoughtful surprise turned into four days of stress and, ultimately, a complete waste of money. The order was placed on Tuesday 11 August. There was a very small postcode error — just one digit was incorrect. However, that meant the postcode did not match the rest of the delivery address. My mother-in-law spotted the mistake immediately and contacted eFlorist on the day the order was placed to make them aware of it. We were told there was nothing they could do because the mistake was her error. But surely when a postcode does not match the delivery address, this is exactly the sort of discrepancy that should be picked up and checked — particularly when the issue was reported to eFlorist before the delivery was even made. My mother-in-law then spent the next four days repeatedly trying to trace the delivery through various Ebots until she eventually got a real person, with no satisfactory resolution. There was effectively no way for the flowers to reach the correct address using the incorrect postcode. When they finally arrived today, the flowers were dead and needed to go straight in the bin. The box was extremely battered. What makes the situation even more frustrating is that the parcel now has a new label showing the correct delivery details. So at some point, the parcel was clearly intercepted or redirected. This raises the obvious question: if the correct details could eventually be identified and put onto the parcel, why couldn't this have been resolved when the postcode error was reported on the day of ordering rather than a week later? The delivery company placed the delivery on my doorstep, without ringing the bell, and walked away. The customer service has been incredibly poor. A tiny error that should have been straightforward to identify and resolve has resulted in four days of chasing, stress and ultimately a complete waste of money. What should have been a lovely gesture from my mother-in-law, at an already stressful time for us, has ended up being anything but. We will never use eFlorist again. Based on this experience, I would strongly recommend looking elsewhere.”

Helpful Report

Posted 2 months ago

“Eflorist accepted a time sensitive order for a Birthday and charged a premium fee to ensure timely delivery, which they failed to meet, rendering the gift useless, A refund was requested as their guaranteed delivery premium had been paid, to which they refunded the delivery fee, even though they had been told this was not acceptable and a full refund was required. Upon re-requesting the refund the next advisor stated that their 'guaranteed - no later than date' has an additional 1 -2 day delivery window, so the delivery was actually within their terms. This goes against everything they advertise, also, under the UK Consumer Rights Act 2015, time was of the essence for this time-critical contract. By failing to deliver the goods on the contractually agreed-upon date, Eflorist was in breach of contract. They left me with no option but to run a charge back from my Credit Card to retrieve the cost of the useless gift, which in no way even comes close to covering the disappointment and upset caused by them.”

Helpful Report

Posted 3 months ago

“Chose Eflorist after doing a google search looking for next day delivery for a friend. What a disaster!! Got a message from EVRI advising delivery could not be fulfilled and would be rescheduled the following day. What's the point of arranging next day delivery for a special occasion and they don't deliver. From the reviews on here its a common theme!! Flowers are kicking about in the back of the van and om sure will be in a sorry state by the time they eventually arrive. Contacted them and offered a £5 credi- what an insult!! Will not be using Eflorist ever again!!”

Helpful Report

Posted 5 months ago

“My friend sent me a gift for my Birthday, it was delivered 4 days later than she requested, the box was battered cellotaped up the stems of the flowers were dried out and the chocolates were none existent, I feel upset for my friend that she has been ripped off by a company that quite clearly should not be trading in anything and if there were no stars that's what I would give them Perha ps they should be reviewed by Rip Off Britain.”

Helpful Report

Posted 5 months ago

“Ordered flowers for a very poorly friend. Paid for next day delivery never arrived.”

Helpful Report

Posted 6 months ago

“One star is even too much for this website. Wish I had seen these reviews before ordering. I ordered here for the first time and never should have changed from the florist I always order with. Bouquet was not at all like the photo, much smaller and a lot less flowers. They were for my mum and my sisters couldn't believe that the flowers were from me because they were so bad. They literally said they thought someone had picked weeds in the fields. Loads of leaves and less than a handful of flowers. I have filled in a review with them and made a complaint and havent heard anything back. I wil NEVER Ever order here again and I would advise anybody who is thinking of ordering to order from a local supplier instead of this website. I see photos from Julie here below and this is exactly what I had.”

EFlorist 1 star review on 1st April 2026

Helpful Report

Posted 6 months ago

“Very poor quality flowers for the price paid. Poor communication, didn’t arrive on mother’s day despite expensive delivery. Squeezed/crushed in a box. Hugely disappointing to be honest”

Helpful Report

Posted 7 months ago

“Do not waste your time and money. I made a duplicate booking in error and got charged double. I contacted them immediately and they said there was noting they could do. It was a large order and they offered me only €5 as a good will gesture. Both orders arrived for my mother for mothers day in separate boxes. The flowers were upside down in the boxes and were already dry and beginning to wither. Me and especially my 85 year old mother deserved more. My advice, do not use Eflorist.”

Helpful Report

Posted 7 months ago

“They had been left at the front door without notifying us and there was someone here all day Saturday. No water on stem bottoms, no preservatives. One of the 5 roses was dead, one broke off at the head as I was arranging them in the vase. It was disappointing as flowers you. Do not use them again!”

EFlorist 1 star review on 9th March 2026

Helpful Report

Posted 7 months ago

“Paid extra for premium Valentine’s delivery. The flowers never arrived. I was told they were still “on the way” but only received a refund and no delivery. A refund does not fix a missed, time-sensitive occasion. Extremely disappointing and unreliable service. I would not recommend using this company for important events.”

Helpful Report

Posted 8 months ago

“Avoid at all cost very miss leading also if flowers do not arrive on time very little to no consideration or care what so ever”

Helpful Report

Posted 8 months ago

“AVOID - DO NOT BUY FROM THEM I ordered flowers for my step-daughter, and then 2 days later learned she would be out of the country. Eflorist's website says orders can be cancelled, and only give a "possible" exception for same day or next day, but they refused to cancel even though my order was not to be delivered for another 3 days. I went back and forth probably 10 times, including asking to escalate and then sending a message to their complaints department, but any message sent goes back to the same people, and they just talk in circles, ignoring my request to escalate and ignoring the the fact their own website permits cancellations. They clearly do not care about customers, and I am beyond shocked and frustrated that they won't respect their own written policies. AVOID!”

Helpful Report

Posted 8 months ago

“Although it States on their site that they accept cancellations, THEY DO NOT!! Attempted to cancel an order literally minutes after an order was placed. Only to be told it was not within their time frame, (obviously seconds!) Correspondence poor, and give excuse after excuse. DO NOT USE THIS USELESS COMPANY!!!”

Helpful Report

Posted 11 months ago

“Disgusting, ordered some beautiful flowers for the missus and received some kind of funeral flowers, not worth the £75 pounds I paid for , avoid at all cost , scammers”

EFlorist 1 star review on 11th November 2025

Helpful Report

Posted 11 months ago

“It’s basically a scam Flowers not delivered and when I emailed them they sent it without the chocolate gift. Don’t ever use this company. You don’t want to be in awkward situations Flowers were not fresh!”

Helpful Report

Posted 1 year ago

“I've received dead, browned flowers on next day delivery. Awful, never again. £35 and I wouldn't buy these on offer specifically buys for 50p Ice tryed adding them to water and they have just continued to die. Total waste. I was meant to receive 50 roses, I have 8.”

Helpful Report

Posted 1 year ago

“Ordered a dozen red roses for our wedding anniversary and paid extra for guaranteed delivery. Have not received them at all. I would advise nobody to buy from eflorist.”

Helpful Report

Posted 1 year ago

EFlorist is rated 3.7 based on 12,344 reviews