EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.71

3.7 Rating 12,319 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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EFlorist 1 star review on 8th November 2024

810

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had never used before and won't be using again and doing review so that others are not disappointed. Ordered flowers for sisters birthday- Autumn Hedgerow - medium size. Beautiful on website. What arrived was - can only use the word dire!! One rose, two lilies and not much green/ yellow. I actually showed a work colleague what had arrived and she described it as a posey!!!!!! Definitely not a bouquet. On contacting Customer Services - after a bit of tooing and froing- I was offered a replacement (as had included photos of 'the posey') and it must have eventually been acknowledged that I had received a very poor offering. I had high hopes for the replacement but it was just the same - if not a bit worse as one flower was almost dead. What is received is far from what is advertised so - to avoid disappointment - I advise steering clear.”

Helpful Report

Posted 1 month ago

Helpful Report

Posted 1 month ago

“Would give zero stars if that was an option. Ordered a large bunch of flowers for my Auntie as my uncle had recently died. Had a delivery notification and thought all was well. More than two weeks later we receive a message from my auntie saying the flowers were found in an out of the way place and they were dead. So not delivered to the door, left in a safe place or with a neighbour as they say they will do. Customer service won’t help because it’s outside their 7 day window, despite not knowing about the poor delivery until the flowers were found dead some time after. Very distressing for my family in such an awful time. Eflorist, you should be ashamed of yourself for such poor service and a complete unwillingness to help once the problem was brought to your attention. Will never use your company again, and from the look of most of your reviews, I’m not the only one.”

Helpful Report

Posted 1 month ago

“writing my review on a few platforms so others dont have same experience. Very poor. I bought the largest bunch for international delivery from the "Romantic Vibes" selection, and all they delivered was 5 roses, and some very basic fillers you find in petrol station/supermarket cheap flowers. Their customer service initially was nice to say they understood and would investigate, then came back arguing that its correct. Unlikely to use them again and will stick with interflora, as price was very similar. A shame. Only reason not one star is because they made prompt delivery.”

Helpful Report

Posted 2 months ago

“This was the worst flower deliver ever received. Nothing like the image with only hand full of flowers partially dead on receipt with the remainder lasting a day.”

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Posted 2 months ago

“I'm deeply disappointed with the service. I ordered a bouquet for a very special occasion, but it arrived a day late and looked nothing like what I had chosen. I had selected a large, bright arrangement, but what was delivered was a small, dull, and cheap-looking bouquet. This is the second time I've had a bad experience with them. I gave them another chance, but both times have been equally frustrating. They deserve zero star, if this was an option.”

Helpful Report

Posted 3 months ago

“Received my birthday flowers in bud and as they said they opened up within 24hrs. These flowers are absolutely beautiful I love them thank you eflorist.”

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Posted 3 months ago

“Good service always delivers flowers on time and only ever had one issue were I ordered 50 roses and they sent a normal set of flowers but when I reached out by email they sent the ones I bought so other then that it has been perfect”

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Posted 3 months ago

“Terrible service, ordered birthday flower on Wednesday for Friday delivery with confirmation email. However received courier message to arrive on Saturday! Contacted customer service, got reply 90% on time but 10% not due to not special delivery? How do I know ! A birthday flowers arrive one day later! Will you accept! Request for a refund with no reply. Terrible service. Never use again and not recommend.”

Helpful Report

Posted 4 months ago

“Not at all happy ordered flowers for my boss and the way they turned up looked so bad some flowers where drooping and wiltering already and they was placed next day delivery I emailed to send photos and explain and was told to do all sorts to the flowers and peel petals and stuff etc which my boss did and they don’t look much better but the point is when I order something I want it to look good the minute it arrives and that’s the presentation and was just shocking was quite embarrassing for my boss to receive browned white roses and dying red ones”

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Posted 4 months ago

“Delivery as expected and very nice flowers.”

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Posted 4 months ago

“Order on Friday for sunday, with premium, because it's was birthday surprise. But got email on sunday, that I will not gonna get my parcel on that date, I was shocked. Never ever will order from them again 😔”

Helpful Report

Posted 4 months ago

“The flowers looked completely different to the photo and the bunch was extremely small even though I ordered the large bunch. Not worth the money. I also ordered a balloon which never arrived. I emailed the company but have yet to hear anything back. The flowers arrived in a concealed box - I wasn't expecting this as you'd assume they would be delivered in the most visually pleasing way possible. Overall, a very disappointing experience. Will not be ordering again.”

Helpful Report

Posted 4 months ago

“Avoid. You'll be very disappointed. Flowers delivered is nothing like what I saw in the picture on their website and paid for.”

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Posted 4 months ago

“I needed these flowers for the 15th July, I got an email to say that would be delivered that day, that's why I chose this company. Now can't deliver till the 16th, they take people's money knowing they can't deliver. Must me in a foreign country, as a message came up in another language, I thought they used local florist, would never use again, who knows what their flowers will be like, will request my money back 😡😡”

Helpful Report

Posted 5 months ago

“I don't want to give any stars .my daughter thro e florist sent me a thank you bouquet .I was disgusted at what I opened roses were dead heads drooped .leaves all dead had to remove most of them garage flower would put them to shame .my daughter paid good hard earned money for a disgusting bouquet”

Helpful Report

Posted 5 months ago

“Shocking customer service. Paid for next day delivery, checked with Yodel tracking apparently delay in sorting hub and would be 3 days! Immediately emailed EFlorist who were closed on Saturday to cancel and get refund as too late for my mother's birthday. Not interested, no refund. Appalling company. SCAM. DO NOT USE”

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Posted 5 months ago

“I sent flowers and chocolates to my friend who just had surgery. I paid £6.99 for delivery but my order wasn't even delivered.”

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Posted 5 months ago

“Horrendous- Ordered flowers for my wife and had them sent to her place of work. First lot of flowers never turned up despite saying delivered, chased the company and they had another bunch sent two days later, they turned up, the driver threw them through an open window, box damaged and stems of flowers broken and bent. The sentiment completely ruined as well as the flowers due to pathetic couriers. Would never use again”

Helpful Report

Posted 5 months ago

“Order flowers for someone so dear to me, the flowers were not fresh and withering too. Bad service provider 🤮”

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Posted 5 months ago

EFlorist is rated 3.7 based on 12,319 reviews