The flowers I bought from you for delivery on Saturday 17th December 2022 were not delivered until Sunday night at 20.45. They were intended for my sister-in-law who had just come out of hospital after a major operation. She phoned me yesterday morning, very concerned, as she said they were awful. She took them out of the box on receipt and they looked completely dead but she put them in water with the feed hoping they would pick up by the next morning. They didn't and she was concerned that I had spent a lot of money on flowers that needed throwing away. It was extremely cold on Saturday night with below zero temperatures and I can only assume that the flowers had been left in a van overnight and perished. I tried to contact you yesterday morning, without success, and then I was out for the rest of the day. Both my sister-in-law and I are very disappointed and do not feel able to order from you in the future.Mrs