I had ordered a spray of flowers to be delivered on a Saturday evening in time for my mothers funeral on the Monday but they never arrived. I could not get through to a live person or even leave a message on their customer support phone line. Their prerecorded message on the phone suggests contacting them through their website live chat. The chat however is not live as once you submit your message it sends you an auto response email stating that you will receive a response within 24-48 hours. It was extremely frustrating as I had no tracking information, the name of the florist or just anyone that was willing to assist me. Because of this I had to make other arrangements with a local florist who thankfully were able to help. Don’t use them they are a scam!