The same day delivery had not arrived by day 3 after I'd placed the order and there was no communication forthcoming to tell me that the flowers were not going to be delivered because the order hadn't been processed properly. I wasn't offered a refund until I asked for one. Very disappointed. On the positive side, the response to my message was quick and the money (@£60) was refunded swiftly (hence the second star).
Perhaps I was just unlucky.
1 year ago
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