Although the fault was mine as I put the wrong number on the address, I tried to get in touch right away before delivery of the flowers but was told since it was postal they couldn't do anything about it, they delivered and the person gave them straight back so that was end of order. I asked if I could pay for another delivery but they would only offer 20% off another flower arrangement. Lesson learnt, that I won't do postal delivery as if wrong person or the person not in you will not receive flowers . Also still awaiting reply to helpdesk email and did not receive an email to say problem with delivery or that they had been delivered as all other florists include this service. Regards Julie