While the order process was straight forward the flowers which were ordered a week in advance failed to arrive on our anniversary/ your delivery partner Amazon took them to the wrong place! There is absolutely no recovery process you can use on the day. Your call Centre closes early and the Amazon tracking process is wholly inadequate as you cant reach the driver...I tried. Amazon UK also take no responsibility for Amazon Shipping ...hopeless! To add insult to injury when I complained your service team offered absolutely no apology and instead told me you were busy and I should have allowed 2 days for the 'fresh' flowers to arrive. I cannot recommend anyone use your company and I should have gone to interflora who in 40 years never failed to make an anniversary delivery?