I ordered flowers for an elderly friend of my mums, in which the box was damaged when they arrived as you can in the picture below. I didnt realise they were delivered by Amazon as I have seen how some the Of the Amazon parcels get handled. After contacting one of your agents, they replied asking me for photos of the flowers, in which I can understand but when you purchase flowers as gifts you dont want to keep going back to the person who reviewed them asking for photos. When the person in question received them she sent a photo asking are these from your mum which is the box in the picture below, they’re beautiful but I did have to throw a few away as they were bent. I apologised and said I’m glad you like them, I’m certainly not gonna go back and forwards asking for photos, she’s an elderly lady.. After explaining all this, I heard nothing back from yourselves. However the flowers that were not damaged were lovely and she was happy! Nice customer service, especially at Christmas time