I am utterly disgusted by the abysmal service provided by your company. Despite booking my delivery in advance for my wife's 40th birthday, you callously cancelled on the day of delivery, completely ruining the special occasion. The fact that there was no remorse or compassion shown is truly despicable. To add insult to injury, the redelivery consisted of a cheaper bunch of flowers and was missing the chocolates that were initially promised. I strongly urge everyone to steer clear of your incompetent and heartless business. The lack of accountability and customer care demonstrated is reprehensible. Rest assured, I will make it my mission to inform others of the atrocious service they can expect from your establishment. You have not only lost my trust and business, but you have also tarnished what should have been a memorable celebration. Consider this email a warning to all potential customers - avoid this bunch of cons at all costs. Your disappointment and regret will be inevitable if you choose to engage with this disgraceful company.