Can't complain about how reliable and speedy their service is, but the product? Terrible for the price. I paid £33 for 20 tulips (which came with a free "box" of chocolates). First of all, the box had about four chocolates in it, it was that small! Secondly, the tulips were not exactly fresh and had very short stems, so wasn't suitable for any average vase and also made them look patheticly small. Oh, they also came in a large box with no protection, and once opened I also had to put the ribbon on myself. I'm happy to do these little things, but when you pay double what you would in a supermarket, you expect quality.