This company is misleading, don't believe the bunch of flowers you see online is what you would get because you don't. I ordered a Luxury bunch of flowers for mothers day and what i received was disgusting, i wouldn't even call it a standard would have got a better bunch from Asda/Sainsbury's for a fraction of the price. I didn't even get a proper apology, just replies saying " were sorry ur disappointment but our local florists hav conformed to guidelines and put the right colour flowers but substituted the flowers the standard because they ran out of the ones they suppose to put. Did i ask for substitute? Nooo even the day i received i requested flowers be returned and full refund. No reply, you were happy to take my money but hesitant to refund or compensate. Clearly customer satisfaction is not your priority! Don't buy of eflorist rip off and they wil always substitute flowers.