I placed an order on Friday morning, May 11th and was informed that they would guarantee delivery by the 12th. My mother did not receive her flowers and fruit basket on the 12th, 13th or 14th. I have called every day at least 3 times and was told each time a message would be sent to the flower shop ASAP and someone would contact me. On the 14th, I asked to speak with a manager and was told they are too busy but a message would be sent to flower shop and it would be expedited. Talk about poor service and run around. After $144.00, I still have not spoken to anyone other than customer service. I am now contacting my back to cancel payment. I will also be contacting BBB and report this extremely poor service and business practices.