T Walker
Wrong order sent! Sponge was only half the size from what we’ve ordered! “Free” pillow (considering the order was over £150) was also forgotten! Package was wrapped in a single sheet of plastic and by the time it reached us, coroners were damaged and the sponge was muddy and black. When I’ve contacted them to get the mistake rectified I did receive a quick response. I was asked to send them the photos, which I’ve done on the same day. After about 10 days and another two emails I’ve called their offices only to be told I’ve used the wrong subject title????? How is that possible when I’ve already exchanged emails prior to that with the same subject line? Finally they have arranged a pick up date for the wrong order and have said they will not send my correct order until they receive their sponge back. Surely having received the evidence (photos) they would be able to send us the correct order so we can stop waiting, and arrange a pick of the the wrong order!?? Ridiculous! Not surprisingly, the courier never showed up... Another day of sitting in the house - and still nobody came! I literally haven’t left the house for two days, afraid I’ll miss the courier company. Throughout this time my elderly, sick in-laws, for who I’ve bought the sponge for, are still struggling in getting up/down from their low bearing sofa. I doubt I will receive any form of an apology and still weeks later I am yet to receive the item they were more than happy to take the money for! Shameful! I tried leaving the review on their website and not surprisingly that didn’t work! Glitch in the website when trying to submit! Would not recommend! And will never use again!
3 years ago
Read eFoam Reviews
eFoam has a 4.9 average rating from 31,130 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial