eFoam Reviews - Read 20,485 Genuine Customer Reviews | www.efoam.co.uk

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Merchant Metrics


Shipping & Delivery
delivery methods	Courier
average delivery time	Next Day
on-time delivery	99%
accurate and undamaged orders	99%
Customer Service
communication channels	Email, Telephone, Live Chat
queries resolved in	Under an hour
customer service	4.72 out of 5

Phone:

0800 0439990

Email:

info@efoam.co.uk

Location:

Unit 20 Barton Ind ParkEtruria Way

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“the provide an excellent website where it is easy to process an order according to your design specification. The ability to choose of the required foam type obviously puts them in a strong position as the customer is given all the information to choose the correct type of foam according to their needs with easy to relate to examples for each type I also used their freephone number to confirm a few details and found the staff helpful and very knowledgeable. The free delivery even on small orders also makes it the place to use as others would burden you with disproportionate costs if you were making smallish orders so all in all this is a godsend to those in need of the correct foam”

Posted 10 hours ago

“An awesome and easy way of ordering foam , especially the fact you have 3 differe t measurements to choose from. I would reccomend to anyone I know if they ask. Perfect and easy to order”

Posted 11 hours ago

“Easy to use website, great prices and free delivery”

Posted 14 hours ago

“My previous order of efoam cut to order for my sofa cushions was described, delivered quickly and has lasted a long time without sagging. I’ve ordered again for another sofa.”

Posted 16 hours ago

“Easy to use website with good choice of products. Hope the product lives up to expectations.”

Posted 18 hours ago

“Nice to find what you need at a good price”

Posted 18 hours ago

“Emailed this company with enquiry and they responded back very quickly and very helpful. If you are like me and not very computer confident, sometimes placing orders online with measurements and lots of choices gets a bit confusing. On calling the company the service was not very helpful, if a customer picks up the phone then they have a requirement but the person who answered the phone could not take my payment details they just wanted to take a message. I work 9 hours a day and have limited lunch break, so wanted to check my requirements on phone and place an order. This was not an option, I was not asked if my call, was an order to place, or an existing enquiry. The person I had been speaking to Charlie who gave excellent customer service via email chat, was not available. My call seemed to end there, they could not take my card details without a pro for a number. I have placed my order online and hope it’s right I didn’t understand all the tick boxes. Many thanks Amanda Evans”

Posted 21 hours ago

“Very quick and very easy to specify and order exactly what I needed with plenty advice on hand for any aspects I wasn't sure about.”

Posted 1 day ago

“a great website for viewing and ordering all types of foam in all different shapes.”

Posted 1 day ago

“Wee Beasties Upholstery. Excellent service. Great quality. Next day delivery on most orders. Reasonable pricing. Used them for 2 years. Never been disappointed. 😀”

Posted 1 day ago

“Excellent ordering easy to order and quick way to pay defiantly us again”

Posted 1 day ago

“Very easy website to use, prices keen and delivery rapid.”

Posted 1 day ago

“I ordered a custom size memory foam mattress and dealt with Charlie B, who couldn't possibly have been more helpful. I've used this company before, and thoroughly recommend them and their products.”

Posted 1 day ago

“A pleasant transaction with help, on the telephone, from a well informed staff member who was able to quickly appreciate a non-standard order and advise on the best solution. The order was completed via the website which worked well, albeit needing a few attempts to get each page to accept all the entries. I shall use your company again. B.P.Bird”

Posted 1 day ago

“good site easy to find products item to be used to line a toilet cystern to combat condensation as in the Uk we dont have kits for this to have to improvise with thee sheet foam”

Posted 1 day ago

“Great range of foam to suit all needs...easy to order website...customer services always ready to help by telephone...and the prices are hard to beat...have always used eFoam and will continue to do so !!”

Posted 1 day ago

Hi Nigel,

Thank you for your kind review we very much appreciate your continued business. However, we are quite confused with the 1 star rating?

Kind Regards
Efoam

Posted 1 day ago

“Avoid Avoid - salesperson did not listen correctly to my requirements hence sent the incorrect foam measurements. Tried to complain waste of time totally uninterested would not replace or provide refund.”

Posted 1 day ago

Dear Mr Middleton,
We are sorry to hear that you are unhappy with your order. However, as previously advised the order your partner placed was confirmed multiple times regarding the shape/dimensions and foam type. The order was then processed and dispatched to you exactly as ordered.

Furthermore, please note whilst we try to be as helpful as possible in all circumstances and understand mistakes can sometimes occur on the customers part when ordering, we will not tolerate threats or abusive behavior towards our staff under any circumstances over the telephone when simply trying to assist.
Regards
Efoam

Posted 1 day ago

“fast and efficient service”

Posted 1 day ago

“This is my second order from eFoam. Both the price and service are excellent. I look forward to using them again in the future.”

() - Posted 2 days ago

“I like your good old school website, works really well. Hopeful for good foam! Thanks 👍”

() - Posted 2 days ago

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eFoam is rated 4.86 based on 20,485 reviews